Hilton Phoenix, Phoenix, Problem

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Rank

36th

Out of 366

Hilton Phoenix	Average Price: $170 Check Rates

Hotel Class:

10 East Thomas Road

Phoenix, 85012-3114 View map

3-Star Hotel Rank: 23 of 62
Average review rating: 4.01

OpinionWell Value Index: 1

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (14) , MyTravelGuide (32) , Travelocity (4) , TripAdvisor (98) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (2) a bit small (1) annoy (1) avoid (1) awful (1) awkward (3) bad (4) barely (1) bed bugs (2) bit dated (1) broken (1) bug (1) complaint (2) dated (1) difficult (1) dirty (2) disappoint (2) disgust (1) downfall (1) downside (1) dreadful (1) expensive (5) gross (1) hard (4) hardly (1) hassle (1) horrible (2) issue (4) lack (2) loud (5) negative (5) noise (6) noisy (3) offensive (1) outdated (2) outrageous (2) overpriced (1) pretty small (1) pricey (1) problem (8) rock (4) rough (1) sad (1) slow (8) smell (3) terrible (1) unfortunate (5) urine (1) weird (2) worn (1)

Problem

Appears in 14 comments.

The following words were used in comments with Problem:
bed (2) bug (2) desk (5) hotel (6) large (2) nice (2) room (8) service (3)

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1. I found the room to be large (separate living room and bedroom, with a fairly large bathroom) and experienced no noise problem.

"Great Stay " Read full review on TripAdvisor 4/21/2012 Vote

2. They immediately sent a repair man who fixed the problem.

"Great hotel, plenty of space, good service, free shuttle " Read full review on TripAdvisor 2/17/2011 Vote

3. I stayed at a different hotel before where there was an open atrium area and it was LOUD - everything echoed up through the atrium into the rooms - but in this hotel, it wasn't a problem.

"Clean, comfortable, nice suites, conveniently near light rail " Read full review on TripAdvisor 10/30/2009 Vote

4. When I reported the problem to the front desk, they didn't seem all that interested.

Read full review 9/30/2008 Vote

5. Based on research I have done since my return, it appears that I'm not the first person to have problems with bed bugs at this hotel - I would stay away.

"Bedbugs! " Read full review on TripAdvisor 7/29/2008 Vote

6. This place has bed bugs, and when I informed the front desk, the attendant didn`t even write down my room number or seem all that interested in following up on the problem.

"Bedbugs! " Read full review on TripAdvisor 7/29/2008 Vote

7. Otherwise I didn't have any problems and at 1 in the morning when we just flew in and we starving the guy at the front desk open the gift shop for us, so we could get some food, that was nice.

"Didn’t realize... " Read full review on Expedia 6/13/2007 Vote

8. I believe that the Hotel may have known they had a problem and rented out the rooms anyway.

Read full review 2/17/2007 Vote

9. Front desk was efficient and could handle our 2nd night add on without a problem.

Read full review on MyTravelGuide 1/24/2007 Vote

10. Room service is a problem 1 - there is no room service available for breakfast and 2 - what room service they have after 5 pm only is very limited.

"Nice Room - limited service " Read full review on TripAdvisor 1/23/2007 Vote