Four Points Phoenix, Phoenix, Complaint

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Rank

35th

Out of 366

Four Points Phoenix	Average Price: $95 Check Rates

Hotel Class:

10220 North Metro Parkway East

Phoenix, 85051 View map

3-Star Hotel Rank: 22 of 62
Average review rating: 3.71

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (82) , MyTravelGuide (184) , Travelocity (8) , TripAdvisor (98) , YahooTravel (6)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 14 comments.

The following words were used in comments with Complaint:
attentive (2) clean (2) complaints (14) heating (2) hotel (3) much (3) need (2) rating (2) staff (2) standard (2)

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1. For the rate that I paid, no complaints (definitely much much nicer than anything I would have received at the rate I paid) but hotel is certainly below Sheraton standards.

"Stay was ok " Read full review on TripAdvisor 4/12/2011 Vote

2. My only complaint is that the so-called heated pool was definitely not heated.

"Better than expected! " Read full review on TripAdvisor 3/28/2011 Vote

3. My only complaint would be with the hot tub.

"I will DEFINITELY be back " Read full review on TripAdvisor 8/5/2010 Vote

4. when I contacted the general manager Bryan Seeley he told me there was nothing he could do about it & refused to give me any information to the corporate headquarters to file a customer complaint.

"House Keeping Stole My Laptop " Read full review on TripAdvisor 8/4/2010 Vote

5. For the price? No complaints.

"Quality Hotel, decent price, clean room, great location " Read full review on Expedia 3/18/2010 Vote

6. My only complaint was the all you can eat breakfast.

"Very nice stay " Read full review on Expedia 11/10/2009 Vote

7. Lots of apologies when complaints were brought to the attention of the front desk but this hotel needs alot of tender love and care and a bit more attention to the guests comfort and needs.

"A huge let down! " Read full review on TripAdvisor 11/1/2009 Vote

8. But it would take much more than just one traveler complaint to bring this facility back to a standard that I would recommend.

"Sheraton Four Points North-Phoenix-Metro Center " Read full review on Travelocity 5/1/2009 Vote

9. Only complaint I had was the lack of emotion from the staff.

"A little service will go a long way " Read full review on Expedia 6/24/2008 Vote

10. No complaints.

Read full review on MyTravelGuide 12/20/2007 Vote