Hilton Phoenix, Phoenix, Issue

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Rank

15th

Out of 366

Hilton Phoenix	Average Price: $130 Check Rates

Hotel Class:

2435 South 47th Street

Phoenix, 85034-6410 View map

3-Star Hotel Rank: 8 of 62
Average review rating: 3.82

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (24) , MyTravelGuide (373) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (2) avoid (5) bad (10) barely (2) bed bugs (21) broken (4) bugs (3) chipped (3) complain (5) complaint (12) cramped (2) dated (7) delay (3) dingy (2) dirt (2) dirty (4) disappoint (5) disgust (2) disturbing (7) downside (5) expensive (4) exterminator (2) hard (3) hassle (2) issue (20) lack (3) loud (4) mildew (3) negative (8) noise (10) odor (2) outdated (3) overpriced (3) peeling (2) poor (4) poorly (2) problem (17) ridiculous (2) rude (7) sadly (4) slow (6) smell (8) smoker (2) stain (2) terrible (5) tiny (2) unfortunate (4) weird (3) worst (7) wrong (8)

Issue

Appears in 21 comments.

The following words were used in comments with Issue:
arrival (2) bed (6) bug (2) clean (2) cleanliness (2) customer (2) does (2) fairly (2) friendly (2) guest (2) management (3) noise (2) not (8) room (13) secure (2) service (4) smoke (2) staff (2) useful (2)

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1. They in turn had to contact their computer guy to rectify the issue.

"Clean but average " Read full review on TripAdvisor 2/15/2012 Vote

2. Have stayed there a few times without any issues until this last stay.

"Smoke alarms! " Read full review on TripAdvisor 12/19/2011 Vote

3. Whirl pool jets could've used some cleaning but it was not a huge issue.

"Great Airport hotel/great rooms! " Read full review on TripAdvisor 12/2/2011 Vote

4. The staff were very friendly, they were able to accommodate a last minute request for a room with 2 beds, versus the 1 king bed we had booked with no issues.

"Great Amenities, Great Price! " Read full review on TripAdvisor 9/27/2011 Vote

5. I called the front desk, briefly repeated our issue from a week ago, and the clerk said he would send Engineering to show how to work the shower.

"We just couldn't handle the painful shower, otherwise excellent " Read full review on TripAdvisor 6/26/2011 Vote

6. I explained that I didn't want to file a claim, and that I just wanted to make sure that the issue was being taken seriously.

Read full review 3/31/2011 Vote

7. At the Phoenix Airport Hilton we take the issue of bed bugs seriously.

Read full review 3/31/2011 Vote

8. I explained that I didn't want to file a claim, and that I just wanted to make sure that the issue was being taken seriously.

"Warning! Bed Bugs and Poor Management! " Read full review on TripAdvisor 3/31/2011 Vote

9. No apology, no admission there was an issue, and no reassurance that they are fixing the issue for future guests.

Read full review 3/29/2011 Vote

10. Finally, after calling customer service to report this Manager's issue (and the bed bugs.

Read full review 3/29/2011 Vote