Hilton Phoenix, Phoenix, Complaint

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Rank

15th

Out of 366

Hilton Phoenix	Average Price: $130 Check Rates

Hotel Class:

2435 South 47th Street

Phoenix, 85034-6410 View map

3-Star Hotel Rank: 8 of 62
Average review rating: 3.82

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (24) , MyTravelGuide (373) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 18 comments.

The following words were used in comments with Complaint:
complaints (18) hallway (2) loud (2) not (3) service (3) taxi (2) wifi (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. ) But my worst complaint was the AC.

"An aging property " Read full review on TripAdvisor 3/15/2012 Vote

2. My only complaint is that this was a business trip and we could not get Wifi.

"Clean but average " Read full review on TripAdvisor 2/15/2012 Vote

3. My only complaint is that there is no wi fi on the rooms.

"Great steak Tacos! No wi fi in rooms? " Read full review on TripAdvisor 10/17/2011 Vote

4. It was my only complaint.

"Comfortable, clean, great service " Read full review on TripAdvisor 10/13/2011 Vote

5. The service has been good, the location excellent and we have not complaints.

"An Excellent Airport Hotel " Read full review on TripAdvisor 9/25/2011 Vote

6. My only complaint was the shower - I have never stayed at a hotel (high or low end) with a showerhead that could not be adjusted.

"We just couldn't handle the painful shower, otherwise excellent " Read full review on TripAdvisor 6/26/2011 Vote

7. Called Hilton Customer service, filed a complaint and 30 min later someone did call to address our issues.

"Never Again Hilton " Read full review on TripAdvisor 1/28/2011 Vote

8. I have filed a complaint with the credit card company.

"Poor service and dirty rooms! " Read full review on TripAdvisor 1/20/2011 Vote

9. Also, my complaint here as for every other Hilton I've stayed in---WiFi should be free, but sadly, it isn't.

"Average Hotel with Surpisingly Good Amenities " Read full review on TripAdvisor 9/3/2010 Vote

10. My one complaint is that the internet was quite expensive, at about 10 dollars per 24 hours.

"Adequate and clean, but pricey internet " Read full review on TripAdvisor 2/24/2010 Vote