The Hay-Adams, Washington DC, Front Desk

OpinionWell's Blog

Home » United States » » Washington DC Destinations » Washington DC Hotels » The Hay-Adams

OpinionWell
Rank

81st

Out of 279

The Hay-Adams	Average Price: $524 Check Rates

Hotel Class:

16th & H Sts. NorthWest

Washington DC, 20006 View map

5-Star Hotel Rank: 10 of 12
Average review rating: 4.49

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (35) , TripAdvisor (206)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (22) balcony (3) bar (43) bathroom (37) bed (31) bill (10) breakfast (57) brunch (6) check in (14) check out (4) closet (5) complimentary (8) concierge (38) cost (7) deal (4) decor (4) dinner (30) food (44) front desk (23) gym (4) hotel (384) housekeeping (17) lobby (27) location (104) lunch (4) manager (9) money (8) parking (5) pillow (8) price (25) rate (26) recommend (20) restaurant (54) room (340) room service (17) service (128) shower (9) spa (3) staff (134) street (30) suite (35) to park (3) towel (5) tub (4) valet (5) view (105) walk (18) walk in (3) water pressure (4) wireless (9)

Front desk

Appears in 23 comments.

80% wrote positive comments about front desk

The following words were used in comments with Front desk:
attentive (4) bellman (2) bill (2) clerk (2) desk (25) doorman (2) friendly (2) hard (2) helpful (4) hotel (4) housekeeping (2) management (2) nice (2) personable (2) polite (2) reservation (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Check in was easy taken care of by the multinational Front Desk personal.

"Wonderful hotel...with a view of the White House, " Read full review on TripAdvisor 4/10/2012 Vote

2. Nice (semi-famous) downstairs bar, very helpful front desk.

"Calm and elegant " Read full review on TripAdvisor 9/23/2011 Vote

3. If you stay there I hope you have better luck with the front desk.

"Unpleasant beginning " Read full review on TripAdvisor 4/7/2011 Vote

4. Service at the front desk is very attentive.

"Best location, impeccable service - I adore this hotel " Read full review on TripAdvisor 8/27/2009 Vote

5. Christopher (front desk host) was VERY attentive, helpful and concientious.

"Wonderful Experience! " Read full review on TripAdvisor 12/28/2007 Vote

6. The front desk clerk replied that there are different levels of rooms, and she will note in my file that next time I reserve, they will try to sell me a more expensive room.

"Do not stay unless you book above Superior Level " Read full review on TripAdvisor 1/17/2012 Vote

7. Dealing with the reservation desk was a delight (when was the last time you saw that term used to describe the front desk) whether it was getting change for a twenty, receiving a hard copy of our bill or snagging a tasty treat from the always filled cookie jar.

"Sophisticated Hotel with 5 Star Service " Read full review on TripAdvisor 11/1/2011 Vote

8. While staying at The Hay-Adams, be sure to do the following:* Grab a cookie at the front desk .

"The Place to Stay in Washington " Read full review on TripAdvisor 8/31/2011 Vote

9. The front desk person was unfamiliar on how to handle our Expedia reservation and said the bank had refused our credit card when we registered.

"Unpleasant beginning " Read full review on TripAdvisor 4/7/2011 Vote

10. They front desk had to get the manager, the manager gave us a hard time, etc. What's worse is that they never resolved the booking issue after assuring us they would and ended up billing us twice.

"Terrible Experience " Read full review on TripAdvisor 8/11/2010 Vote