Renaissance Syracuse, Syracuse, Service

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Rank

5th

Out of 18

Renaissance Syracuse	Average Price: $220 Check Rates

Hotel Class:

701 East Genesee Street

Syracuse, 13210 View map

0-Star Hotel Rank: 5 of 56
Average review rating: 3.71

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (24) , Travelocity (5) , TripAdvisor (117)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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bar (14) bath (8) bathroom (28) bathtub (4) bed (40) bill (4) breakfast (33) brunch (4) charge (8) check in (17) check out (3) checkout (3) complimentary (5) concierge (4) deal (5) decor (4) dinner (12) downtown (13) fee (4) food (22) freeway (6) front desk (27) gym (5) highway (24) hotel (221) interstate (6) lobby (17) location (25) manager (7) money (4) neighborhood (14) parking (35) pillow (7) pool (4) price (15) rate (13) recommend (25) restaurant (39) room (227) room service (19) service (40) shower (39) shuttle (17) staff (77) towel (5) tub (5) value (5) view (14) walk (7) wireless (4)

Service

Appears in 40 comments.

100% wrote positive comments about service

The following words were used in comments with Service:
accommodating (2) awful (2) bad (3) excellent (5) food (6) friendly (4) good (7) great (8) gym (2) hotel (8) internet (2) kid (2) nice (2) recommend (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The server was really friendly and the service was great.

"Great Service " Read full review on TripAdvisor 4/27/2010 Vote

2. I understand the hotel was booked to capacity but that is no excuse for bad service.

"Not Organized at All and Dirty " Read full review on TripAdvisor 4/3/2010 Vote

3. This upgrade is by far the best with great service and nicely appointed rooms.

"Nice Change for Older Hotel " Read full review on TripAdvisor 1/8/2010 Vote

4. The restaurant was very good and the service excellent.

"Avoid unless you enjoy noisy and shabby " Read full review on TripAdvisor 12/4/2009 Vote

5. Great customer service all around.

"LOVE this hotel: Syracuse, NY " Read full review on TripAdvisor 9/8/2009 Vote

6. The service is very good and the food is fresh and tasty.

"Wonderful staff...except for housekeeping " Read full review on TripAdvisor 7/21/2009 Vote

7. The accommodations and service were excellent.

"Sleek and sophisticated " Read full review on TripAdvisor 7/19/2009 Vote

8. The accommodations and service were excellent.

"Sleek and sophisticated " Read full review on TripAdvisor 7/19/2009 Vote

9. Also, try Dinosaur BBQ- good service and great atmosphere.

"Service above and beyond- and don't let the outside fool you " Read full review on TripAdvisor 6/27/2009 Vote

10. Excellent customer service from everyone that I encountered at this hotel.

"No problems at this hotel... " Read full review on TripAdvisor 3/4/2009 Vote