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OpinionWell
Rank
30th
Out of 517

Sofia Hotel San Diego

Average Price: $181  
 
Hotel Class:
150 West Broadway
San Diego, 92101 View map  
3-Star Hotel Rank: 13 of 101
Average review rating: 4.12
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (103) , Travelocity (20) , TripAdvisor (364) , YahooTravel (10)
SAFE TO BOOK ? (2/5 issues found)
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Manager
Appears in 17 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
 
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1. such a dude, especially when compared to the service orientation of his colleagues (like Assistant Manager McClain, Brian and the concierge, whose name I've forgotten).
"Sofia Hotel: more than the sum of its parts " Read full review on TripAdvisor   6/14/2011 Vote      
2. Kudos to Christian the dest manager, too, as he was helpful, effiecient and friendly as well.
"My new San Diego home away from home! " Read full review on TripAdvisor   8/16/2009 Vote      
3. I explained that I paid for two nights and I would be happy to discuss it with the manager.
"Flabbergasted by the Hotel Service " Read full review on TripAdvisor   7/25/2009 Vote      
4. Sure, the room`s smaller than brand new hotels but their renovation (completed in January, according to a manager) is superb.
"Excellent hotel on the edge of the Gaslamp Quarter " Read full review on TripAdvisor   8/2/2007 Vote      
5. I was distraught when I realised I left my purse behind at some point, and when I called the desk clerk Chloe about it, she and her manager ended up overnighting the purse to me.
"Great customer service " Read full review on TripAdvisor   10/20/2011 Vote      
6. I sent an email out to Kristi, the front office manager, voicing my displeasure and haven't received any kind of acknowledgement.
"Cockroach " Read full review on TripAdvisor   9/2/2010 Vote      
7. I tried to recoup the rate for the night we weren't staying at the hotel as I prepaid for the room using Expedia but the gentleman at the front desk said he couldn't do that but gave me the business card of their front office manager to contact.
"Cockroach " Read full review on TripAdvisor   9/2/2010 Vote      
8. The hotel manager did not offer any future stay courtesy to us nor did they apologize.
"terrible customer service " Read full review on TripAdvisor   8/23/2010 Vote      
9. From Mike the valet to Aaeron and Leah at the Front Desk to the sales manager Amy, this is a fantastic hotel.
"From check-in to check-out a wonderful experience... " Read full review on TripAdvisor   7/21/2010 Vote      
10. You will get someone at the front desk (supervisor/assistant manager), and tell them the price you found and offer them the chance to "beat the price.
"Serves its purpose! " Read full review on TripAdvisor   8/18/2009 Vote      
   
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