San Antonio Omni, San Antonio, Front Desk

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Rank

7th

Out of 504

San Antonio Omni	Average Price: $234 Check Rates

Hotel Class:

112 College Street

San Antonio, 78205 View map

4-Star Hotel Rank: 5 of 32
Average review rating: 3.84

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (49) , MyTravelGuide (205) , Travelocity (24) , TripAdvisor (501) , YahooTravel (54)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (21) balcony (185) bar (68) bath (14) bathroom (76) bed (97) bill (19) breakfast (121) brunch (22) charge (31) check in (82) check out (16) complimentary (16) concierge (33) cost (27) deal (21) decor (14) dinner (39) downtown (37) food (81) front desk (98) hotel (950) housekeeping (21) lobby (39) location (290) lunch (14) manager (26) money (38) parking (106) pillow (25) pool (154) price (80) rate (59) recommend (76) restaurant (164) room (1071) room service (38) service (195) shower (22) spa (42) staff (282) street (137) suite (31) towel (15) valet (76) valet parking (43) value (19) view (148) walk (184) wireless (20)

Front desk

Appears in 98 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (6) great (4) guest (5) helpful (18) informative (4) management (6) nice (6) night (14) problem (6) professional (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The bellmen were courteous, the front desk was super nice, helpful and attentive.

"A really excellent stay " Read full review on TripAdvisor 4/29/2012 Vote

2. The valet service and front desk staff were very professional and welcoming, but the room was extremely disappointing.

"Great location but not nearly worth the money! " Read full review on TripAdvisor 3/26/2012 Vote

3. The front desk staff were there - efficient , cordial , neither friendly nor unpleasant.

"hmmmmm.... " Read full review on TripAdvisor 3/24/2012 Vote

4. The front desk clerk assured us this wouldn't be an issue, but the manager was in a meeting and could she call us back.

"Big Disappointment " Read full review on TripAdvisor 1/1/2012 Vote

5. The front desk folks were very courteous.

"perfect location " Read full review on TripAdvisor 11/15/2011 Vote

6. I have to say that Tankeeka along with all the other front desk representatives were amazing to work with and went above and beyond trying to make our stay more comfortable.

"It was okay, a few problems the first night... " Read full review on TripAdvisor 10/2/2011 Vote

7. All the front desk employees were great, very helpful and going out of their way to accommodate guests.

"Good-- but Inconsistent " Read full review on TripAdvisor 8/19/2011 Vote

8. Other staff at front desk and valet counter supe friendly as well.

"Really impressed with service. Room was on small side " Read full review on TripAdvisor 3/31/2011 Vote

9. Lovely lobby, excellent front desk staff (Thanks, Sara!), competent and professional maintenance and room service staff, and an all-around gracious experience.

"Texas-Size Hospitality " Read full review on TripAdvisor 12/23/2010 Vote

10. The staff was very friendly (especially Theresa at front desk) and helpful.

"Extension of the riverwalk " Read full review on TripAdvisor 9/12/2010 Vote