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OpinionWell
Rank
22nd
Out of 504

Omni San Antonio

Average Price: $148  
 
Hotel Class:
9821 Colonnade Boulevard
San Antonio, 78230 View map  
4-Star Hotel Rank: 14 of 32
Average review rating: 4.04
OpinionWell Value Index: 6
Traveler reviews analyzed: YahooTravel (34) , MyTravelGuide (335) , Travelocity (8) , Expedia (43) , TripAdvisor (180)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 83 comments. 
85% wrote positive comments about service
The following words were used in comments with Service:
better (4)   charged (4)   clean (5)   comfortable (4)   customer (10)   excellent (7)   food (4)   free (10)   friendly (7)   good (4)   great (16)   guest (4)   hotel (22)   location (5)   nice (10)    
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1. Really all minor complaints, but I expected better service from an Omni Hotel.
"About 3 1/2 stars " Read full review on TripAdvisor   5/5/2012 Vote      
2. In the end, I'd prefer to have a really clean room AND great customer service.
"Kudos for a great recovery... " Read full review on TripAdvisor   4/23/2012 Vote      
3. Really superb customer service.
"Kudos for a great recovery... " Read full review on TripAdvisor   4/23/2012 Vote      
4. It is a real shame that this hotel is so filthy since the staff is doing all they can to be friendly and service oriented.
"Absolutely Filthy! " Read full review on TripAdvisor   4/18/2012 Vote      
5. We were immediately impressed with the level of service at this hotel, which is on par with its high star rating.
"We loved our weekend stay. " Read full review on TripAdvisor   4/9/2012 Vote      
6. Upon arrival I went to the bar to ask for a couple champagne glasses for later, and not only did they give me glasses, but also a champagne bottle bucket (i know its not anything huge, but it was great customer service.
"Fantastic Stay " Read full review on TripAdvisor   3/14/2012 Vote      
7. The cookies & milk at turn-down service were a nice touch.
"Great value! The royal treatment! " Read full review on TripAdvisor   3/14/2012 Vote      
8. I decided to leave the hotel and come back to see what would happen and of course I had water, ice, turn down service, cabinet key, welcome letters.
"You Get What You Pay For... " Read full review on TripAdvisor   3/5/2012 Vote      
9. The lobby is nice and speed of checkin service is good as well.
"Great Value Hotel --- but Make Sure You don't get Lost! " Read full review on TripAdvisor   2/21/2012 Vote      
10. The Omni Colonnade offers comfortable accomodations with reasonably well supported service.
"Fine Hotel Away From Riverwalk Area " Read full review on TripAdvisor   2/13/2012 Vote      
   
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