Omni San Antonio, San Antonio, Service

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Rank

22nd

Out of 504

Omni San Antonio	Average Price: $148 Check Rates

Hotel Class:

9821 Colonnade Boulevard

San Antonio, 78230 View map

4-Star Hotel Rank: 14 of 32
Average review rating: 4.04

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (43) , MyTravelGuide (335) , Travelocity (8) , TripAdvisor (180) , YahooTravel (34)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (9) bar (30) bath (7) bathroom (46) bed (66) bill (8) breakfast (71) charge (13) check in (46) check out (8) complimentary (17) concierge (10) cost (6) deal (11) dinner (12) downtown (34) fitness center (6) food (22) front desk (41) highway (10) hot tub (12) hotel (372) housekeeping (10) lobby (31) location (62) manager (11) massage (7) money (16) parking (36) pillow (15) pool (100) price (33) rate (26) recommend (26) restaurant (60) room (337) room service (29) service (83) sheets (7) shower (21) shuttle (18) spa (7) staff (125) suite (7) towel (17) tub (13) value (17) view (28) walk (18) wireless (19)

Service

Appears in 83 comments.

85% wrote positive comments about service

The following words were used in comments with Service:
better (4) charged (4) clean (5) comfortable (4) customer (10) excellent (7) food (4) free (10) friendly (7) good (4) great (16) guest (4) hotel (22) location (5) nice (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Really all minor complaints, but I expected better service from an Omni Hotel.

"About 3 1/2 stars " Read full review on TripAdvisor 5/5/2012 Vote

2. In the end, I'd prefer to have a really clean room AND great customer service.

"Kudos for a great recovery... " Read full review on TripAdvisor 4/23/2012 Vote

3. Really superb customer service.

"Kudos for a great recovery... " Read full review on TripAdvisor 4/23/2012 Vote

4. It is a real shame that this hotel is so filthy since the staff is doing all they can to be friendly and service oriented.

"Absolutely Filthy! " Read full review on TripAdvisor 4/18/2012 Vote

5. We were immediately impressed with the level of service at this hotel, which is on par with its high star rating.

"We loved our weekend stay. " Read full review on TripAdvisor 4/9/2012 Vote

6. Upon arrival I went to the bar to ask for a couple champagne glasses for later, and not only did they give me glasses, but also a champagne bottle bucket (i know its not anything huge, but it was great customer service.

"Fantastic Stay " Read full review on TripAdvisor 3/14/2012 Vote

7. The cookies & milk at turn-down service were a nice touch.

"Great value! The royal treatment! " Read full review on TripAdvisor 3/14/2012 Vote

8. I decided to leave the hotel and come back to see what would happen and of course I had water, ice, turn down service, cabinet key, welcome letters.

"You Get What You Pay For... " Read full review on TripAdvisor 3/5/2012 Vote

9. The lobby is nice and speed of checkin service is good as well.

"Great Value Hotel --- but Make Sure You don't get Lost! " Read full review on TripAdvisor 2/21/2012 Vote

10. The Omni Colonnade offers comfortable accomodations with reasonably well supported service.

"Fine Hotel Away From Riverwalk Area " Read full review on TripAdvisor 2/13/2012 Vote