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OpinionWell
Rank
22nd
Out of 504

Omni San Antonio

Average Price: $148  
 
Hotel Class:
9821 Colonnade Boulevard
San Antonio, 78230 View map  
4-Star Hotel Rank: 14 of 32
Average review rating: 4.04
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (43) , MyTravelGuide (335) , Travelocity (8) , TripAdvisor (180) , YahooTravel (34)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 11 comments. 
60% wrote positive comments about manager
The following words were used in comments with Manager:
 
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1. The manager graciously agreed and was extremely polite about accommodating my request.
"Very nice facility, friendly and helpful staff. " Read full review on TripAdvisor   9/26/2011 Vote      
2. Except for the power-grubbing manager at the pool who scolded me to accompany my well-behaved 11-year old to the sauna when I was 4 steps behind him and obviously 'accompanying' him.
"Mostly Great " Read full review on TripAdvisor   6/23/2011 Vote      
3. Also, the manager of Bolos is so nice, and he's really on top of his game.
"Second time here, and we really love it " Read full review on TripAdvisor   3/5/2011 Vote      
4. (strike 3) then there was Manager intervention, but it just didn't get any better.
"One thing after another " Read full review on TripAdvisor   7/20/2011 Vote      
5. This same manager overlooked a mom (of her race) who entered the pool area without a room key and left her toddlers alone in the hot tub.
"Mostly Great " Read full review on TripAdvisor   6/23/2011 Vote      
6. When I went to check out the next morning, I asked to speak to a manager who then refunded my money.
"Disappointed, disappointed, disappointed... " Read full review on TripAdvisor   8/18/2010 Vote      
7. On the 26th it was pouring in San Antonio, the manager let us borrow umbrellas, as we ventured out.
"San Antonio, San Antonio, San Antonio " Read full review on TripAdvisor   10/28/2009 Vote      
8. (a $400 difference!) I called and the manager told me they had charged me the wrong room rate by accident, a rate almost triple my online rate and they could not do anything about it until I checked out and it would correct itself.
"Very Disappointed " Read full review on TripAdvisor   7/29/2009 Vote      
9. Finally they sent the manager up to talk to this family.
"Very Disappointed " Read full review on TripAdvisor   7/29/2009 Vote      
10. so I politely asked the desk manager if we could be moved right then rather than wait till these noisy neighbors woke us up at 2:00 am and kept us up all night.
"Very nice facility, friendly and helpful staff. " Read full review on TripAdvisor   9/26/2011 Vote      
   
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