Hotel Valencia San Antonio, San Antonio, Front Desk

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Rank

13th

Out of 504

Hotel Valencia San Antonio	Average Price: $237 Check Rates

Hotel Class:

150 East Houston Street

San Antonio, 78205 View map

4-Star Hotel Rank: 10 of 32
Average review rating: 4

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (73) , TripAdvisor (564) , YahooTravel (48)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (15) balcony (44) bar (127) bath (11) bathroom (43) bed (89) bill (10) breakfast (67) charge (11) check in (45) check out (18) complimentary (16) concierge (26) cost (9) deal (8) decor (62) dinner (30) discount (8) downtown (42) food (68) front desk (70) hotel (993) housekeeping (13) lobby (70) location (205) lunch (16) manager (22) money (23) parking (77) patio (11) pillow (32) pool (37) price (53) rate (32) recommend (77) restaurant (158) room (708) room service (42) service (182) shower (10) staff (261) street (87) suite (20) towel (27) valet (97) valet parking (57) value (10) view (78) walk (129) wireless (11)

Front desk

Appears in 70 comments.

55% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (3) complain (3) concierge (5) dark (3) desk (72) floor (4) friendly (7) great (3) helpful (7) hotel (10) liked (3) lobby (3) most (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I'm normally a pretty patient and laid back person, but the fact that we were so patient and wasted over two and half hours waiting for an almost $300 room, you'd think the front desk would at least fork over a free appetizer and another drink card or discount our room rate.

"Ehhhh.... " Read full review on TripAdvisor 4/16/2012 Vote

2. The helpfulness of the front desk staff depends on the person - literally.

"Minimalist and trendy to a flaw " Read full review on TripAdvisor 4/8/2012 Vote

3. The front desk staff is very helpful and friendly.

"Favorite New Riverwalk Hotel " Read full review on TripAdvisor 3/30/2012 Vote

4. from the front desk was extremely helpful and accommodated all of my questions without hesitation and she went above and beyond to make sure my stay was memorable for my girlfriend and I, (fiance now --thanks to that evening).

"Romantic local getaway " Read full review on TripAdvisor 12/24/2011 Vote

5. The front desk attendants were warm and welcoming.

"Birthday Bliss! " Read full review on TripAdvisor 9/26/2011 Vote

6. The front desk staff is very friendly.

"Best hotel stay EVER! " Read full review on TripAdvisor 9/23/2011 Vote

7. and the front desk personnel were very friendly and accommodating to my needs.

"I'll be back! " Read full review on TripAdvisor 9/2/2011 Vote

8. The front desk was sympathetic to our travails and offered us a beautiful large riverside corner room on the 11th floor at the web rate for a standard street side room.

"Thank goodness for the Valencia! " Read full review on TripAdvisor 2/2/2011 Vote

9. ) To everything off, the front desk asked how our stay was as we left and when we said, 'not very good, actually,' their response was, 'too bad,' and they didn't even care why.

"Trust Me, You Can Do Better " Read full review on TripAdvisor 12/20/2010 Vote

10. Front desk person could have cared less.

"Rude Staff - DO NOT STAY WITH CHILDREN " Read full review on TripAdvisor 6/7/2010 Vote