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Rank
6th
Out of 504

Hotel Contessa

Average Price: $377  
 
Hotel Class:
306 West Market Street
San Antonio, 78205 View map  
3-Star Hotel Rank: 1 of 111
Average review rating: 4.11
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (92) , MyTravelGuide (23) , TripAdvisor (646) , YahooTravel (17)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 46 comments. 
75% wrote positive comments about manager
The following words were used in comments with Manager:
cares (3)   charged (3)   customer (2)   desk (6)   free (4)   great (3)   hotel (11)   management (47)   night (3)   problem (2)   reservation (2)   rude (2)   service (3)   staff (5)   valet (9)    
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1. the valet manager was helpful but the manager of the hotel was absentHe did not offer after all this delay a free stay on sat not even appeared to my husband offered a future stay for free.
"Nice location but bad luck with the valet " Read full review on TripAdvisor   4/22/2012 Vote      
2. However, the manager took care of us in that regard.
"Really liked the Quiet Location " Read full review on TripAdvisor   4/11/2012 Vote      
3. I cannot get a hold of anyone except the location manager, who is nice, but only says that I have to talk to the claims department, who won't answer, or return, phone calls.
"Do not use their valet service " Read full review on TripAdvisor   6/23/2011 Vote      
4. Every level of interaction with the hotel staff was as pleasant as speaking with your San Antonio neighbor, and comments with the staff (and e-mail correspondence with the hotel general manager), both positive and negative, were well-received, discussed and seemingly appreciated.
"Always good to be back in San Antonio " Read full review on TripAdvisor   5/12/2011 Vote      
5. However, when making mention of it to the spa manager, she was very attentive at listening and compensated by giving a discount.
"Great Hotel, great food, great atmosphere " Read full review on TripAdvisor   3/7/2011 Vote      
6. After finally receiving my car, with my change missing, I informed the manager of how displeased I have become and he simply states, 'that's nice have a great day' (sarcastically).
"Has it's ups and downs...mainly downs, not the best experience " Read full review on TripAdvisor   9/17/2010 Vote      
7. A manager came over and was very friendly and helpful with suggestions for seeing the city.
"Land of Broken Promises " Read full review on TripAdvisor   2/26/2010 Vote      
8. After two weeks of non stop calling on my end and repeatedly being told no manager was there i was offered a free night stay.
"Find another hotel! Animal Food in the sheets!! " Read full review on TripAdvisor   5/13/2009 Vote      
9. this hotel is too expensive and if you have a problem- dont call the manager because it wont do any good.
"hated the contessa " Read full review on TripAdvisor   7/28/2008 Vote      
10. When we were preparing to leave everyone wished us safe trips and the manager even gave everyone a farewell welcome as we left the hotel.
"Loved San Antonio, the Contessa and the RIverwalk " Read full review on TripAdvisor   10/16/2007 Vote      
   
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