Embassy Suites Philadelphia, Philadelphia, Service

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Rank

45th

Out of 177

Embassy Suites Philadelphia	Average Price: $183 Check Rates

Hotel Class:

9000 Bartram Avenue

Philadelphia, 19153 View map

3-Star Hotel Rank: 25 of 57
Average review rating: 3.22

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (38) , MyTravelGuide (23) , Travelocity (12) , TripAdvisor (192) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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balcony (3) bar (19) bath (7) bathroom (34) bathtub (3) bed (50) bill (3) breakfast (147) check in (22) check out (3) checkout (3) complimentary (23) cost (9) dinner (15) downtown (13) exercise room (3) food (42) front desk (45) hot tub (6) hotel (332) housekeeping (13) lobby (35) location (35) maid (6) manager (41) money (6) parking (28) pillow (8) pool (55) price (20) rate (13) recommend (23) refund (3) restaurant (38) room (315) room service (11) service (57) sheets (10) shower (16) shuttle (65) staff (112) street (4) suite (119) to park (6) towel (20) tub (6) value (8) view (4) walk (10) wireless (6)

Service

Appears in 57 comments.

71% wrote positive comments about service

The following words were used in comments with Service:
excellent (8) good (4) great (6) hotel (10) liked (4) need (3) nice (5) poor (4) price (3) reception (3) rental (3) slow (7) staff (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Anyway, the bottom line is, if you want a nice, quiet, fresh-smelling room and appreciate good customer service, this is not the hotel.

"Do not stay here " Read full review on TripAdvisor 5/23/2012 Vote

2. Service was outstanding-from the breakfast cook to the front desk and the airport shuttle driver, we enjoyed the staff, making it a pleasant visit.

"Great service, easy parking for airport. " Read full review on TripAdvisor 4/23/2012 Vote

3. Service was great.

"Great Service and Facility " Read full review on TripAdvisor 3/26/2012 Vote

4. Service is very good.

"Good ole Dependable Embassy Suites " Read full review on TripAdvisor 3/20/2012 Vote

5. , This was our first time in Philly, and if we come back, we will definetly stay there again, we would in fact recommend this hotel for its convenient location, close to everything interesting to see and do in the area, and their nice facilities and great customer service from the front desk staff, to their entire perssonel involved in the hotel's smooth ways of pleasing their guess.

"This Embassy Suites and its true Ambassadors of Great Customer Service " Read full review on TripAdvisor 3/9/2012 Vote

6. The suites were very nicely decorated, and has just enough ammenities to please us all, nice breakfast, but mainly excellent staff who really know the real meaning of good customer service.

"This Embassy Suites and its true Ambassadors of Great Customer Service " Read full review on TripAdvisor 3/9/2012 Vote

7. Breakfast service and staff are great.

"Best Embassy in Philadelphia " Read full review on TripAdvisor 2/28/2012 Vote

8. Excellent Service.

"Embassy Suites Hotel Philadelphia Airport " Read full review on TripAdvisor 11/8/2011 Vote

9. Shuttle service was excellent,the driver was perfect always on time and explained all the important sites for us to visit and was careful not to lose us and he came back and again explained to us where and how to get around he treated us like a family.

"Thanks For Your Hospitality. " Read full review on TripAdvisor 6/16/2011 Vote

10. The services were excellent.

"Thanks For Your Hospitality. " Read full review on TripAdvisor 6/16/2011 Vote