Hilton Orlando, Orlando, Front Desk

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Rank

18th

Out of 543

Hilton Orlando	Average Price: $130 Check Rates

Hotel Class:

6924 Grand Vacations Way

Orlando, 32821 View map

3-Star Hotel Rank: 4 of 138
Average review rating: 4.26

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (74) , MyTravelGuide (7) , Travelocity (8) , TripAdvisor (544) , YahooTravel (59)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (36) balcony (102) bar (120) bath (38) bathroom (81) bed (119) breakfast (45) charge (17) check in (95) check out (17) concierge (34) cost (17) deal (29) decor (20) dinner (33) discount (15) food (118) front desk (82) hot tub (59) hotel (536) housekeeping (53) lake (34) laundry (25) lobby (51) location (222) maid service (18) manager (28) money (28) parking (72) patio (29) pool (728) price (74) rate (38) recommend (81) restaurant (170) room (863) room service (18) service (171) shower (41) shuttle (81) spa (16) staff (248) street (46) suite (172) towel (71) tub (64) value (33) view (42) walk (124) whirlpool (30)

Front desk

Appears in 82 comments.

57% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (8) golf (6) good (4) helpful (9) hotel (8) maintenance (5) new (4) nice (4) night (5) secure (8) staff (11) towel (4) useful (3) walking (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. If you are worried about walking all over the property, then worry no more because a phone call to the front desk will have a golf cart with a friendly driver waiting outside your building within minutes.

"Amazing Resort, Amazing Staff " Read full review on TripAdvisor 10/2/2011 Vote

2. Front desk was very helpful.

"Mixed Feelings " Read full review on TripAdvisor 10/2/2011 Vote

3. Front desk staff were friendly and helpful - check-in was speedy.

"Great value " Read full review on TripAdvisor 9/16/2011 Vote

4. EVeryone at the front desk handled this situation professionally to not allow this episode ruin their experience.

"Always great service " Read full review on TripAdvisor 7/17/2011 Vote

5. first and foremost, every employee from the valet to the front desk was genuinely pleasant and made sure to ask us if we were enjoying our stay and did we need anything.

"A resort beyond my highest expectations...without breaking the bank " Read full review on TripAdvisor 6/13/2011 Vote

6. We called the front desk and security was there within minutes to help.

"Excellent Resort " Read full review on TripAdvisor 3/20/2011 Vote

7. The two issues I observed were handled quickly and professionally: 1) Folks smoking in the non-smoking area of the pool, a manager politely reminded them of the rule and directed them to the smoking section and 2) Loud people at 1:30 in the morning, one call to the front desk and they quieted them down.

"Mixed - property is nice, room was not " Read full review on TripAdvisor 2/3/2011 Vote

8. When we did check in, Front Desk was friendly and any time we had to call them for any requests, they were good.

"Housekeeping was awful! " Read full review on TripAdvisor 11/18/2010 Vote

9. When we did check in, Front Desk was friendly and any time we had to call them for any requests, they were good.

"Housekeeping was awful! " Read full review on TripAdvisor 11/18/2010 Vote

10. Front desk staff was about as friendly as a bad rash.

"Poor Service, Cockroaches " Read full review on TripAdvisor 8/17/2010 Vote