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Rank
29th
Out of 543

Buena Vista Palace Orlando

Average Price: $155  
 
Hotel Class:
1900 Buena Vista Drive
Orlando, 32830-2206 View map  
4-Star Hotel Rank: 12 of 59
Average review rating: 3.9
OpinionWell Value Index: 5
Traveler reviews analyzed: MyTravelGuide (6) , Travelocity (28) , TripAdvisor (1693)
SAFE TO BOOK ? (3/5 issues found)
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Manager
Appears in 89 comments. 
41% wrote positive comments about manager
The following words were used in comments with Manager:
clean (5)   complain (6)   desk (12)   hotel (30)   informative (6)   liked (4)   management (92)   nice (4)   night (7)   poor (4)   reception (7)   secure (4)   staff (5)   suite (5)    
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1. We had issues one day with our room being cleaned but the manager handled it exceptionally.
"Love the Location " Read full review on TripAdvisor   4/23/2012 Vote      
2. Manager of duty refused to give us our only back and showed us a pest control report that stated that they did not find any bed bugs.
"Bugs in rollaway cot " Read full review on TripAdvisor   4/11/2012 Vote      
3. I had issue's with the Business Center and the manager who helped me was very nice.
"Great Service, Spa needs a makeover " Read full review on TripAdvisor   2/21/2012 Vote      
4. Both these were sorted by the courteous reception manager almost straight away but reading the other reviews I can't help but think this may be the same woman who has caused other guests similar charging mishaps.
"Perfect Honeymoon " Read full review on TripAdvisor   7/26/2011 Vote      
5. It shouldn't take 45 minutes to deliver your bags up from the lobby, and when the manager gives you a coupon for a free beverage, the bartender should honor it.
"So many problems " Read full review on TripAdvisor   10/13/2010 Vote      
6. Bugs of some kind bit me in the bed-have about 30 bites all over my body, when I told Manager (Sergio) he actaully raised his voice to me, saying I should be careful of my 'Awful' accusations.
"Stay away -far away from this hotel! " Read full review on TripAdvisor   9/27/2010 Vote      
7. We called the security manager who was very nice and he looked into the issue, gave us a comp.
"SECURITY ISSUE! " Read full review on TripAdvisor   5/26/2010 Vote      
8. After correcting the manager, we returned to our room to find a house maid changing some linen but did not know what she was supposed to do since instructions from the head of house keeping were confused.
"Bring your own maid! " Read full review on TripAdvisor   12/28/2009 Vote      
9. Both my husband (hotel exec chef) and myself (former hotel restaurant manager at 4 star properties) try to never make life hard on those serving us, and didn't think this was a huge request.
"Lovely, but disappointed that I was lied to by staff. " Read full review on TripAdvisor   9/20/2009 Vote      
10. Both my husband (hotel exec chef) and myself (former hotel restaurant manager at 4 star properties) try to never make life hard on those serving us, and didn't think this was a huge request.
"Lovely, but disappointed that I was lied to by staff. " Read full review on TripAdvisor   9/16/2009 Vote      
   
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