Memphis Plaza Hotel and Suites, Memphis, Service

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Rank

41st

Out of 238

Memphis Plaza Hotel and Suites	Average Price: $88 Check Rates

Hotel Class:

6101 Shelby Oaks Drive

Memphis, 38134 View map

3-Star Hotel Rank: 23 of 44
Average review rating: 2.58

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (16) , MyTravelGuide (53) , Travelocity (20) , TripAdvisor (71) , YahooTravel (20)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (2) bar (6) bath (1) bathroom (22) bathtub (2) bed (15) bill (1) breakfast (9) cable (3) charge (3) check in (4) checkout (3) cost (3) dinner (2) downtown (2) exercise room (2) food (3) front desk (32) hot tub (10) hotel (123) housekeeping (2) interstate (2) laundry (2) lobby (14) location (11) manager (11) money (13) parking (6) pillow (7) pool (41) price (12) rate (9) recommend (5) refund (6) restaurant (8) room (146) service (14) sheets (5) shower (10) shuttle (3) spa (2) staff (33) street (1) towel (16) value (1) walk (4) walk in (1) water pressure (1) weight (1) wireless (6)

Service

Appears in 14 comments.

50% wrote positive comments about service

The following words were used in comments with Service:
excellent (2) friendly (3) good (3) helpful (3) horrible (2) hotel (4) huge (2) need (5) problem (2) staff (4) taxi (4) useful (2) wheelchair (2) wondering (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. This could be an okay hotel if they hired more employees who actually cared about delivering customer service.

"Strangers were given keys to my room!! Terrible customer service!! " Read full review on TripAdvisor 5/18/2012 Vote

2. excellent customer service .

"Pleasant stay ...Great comfort ...Excellent Location. " Read full review on TripAdvisor 3/15/2010 Vote

3. THE SERVICES WAS GOOD, MONEY WILL SPENT, HOWEVER UPGRADES ARE NEEDED N THE DRIVE WAS A LITTLE BUT WHEN YOUR RUNNING FROM AN HURRICANE DISTANCE DOESNT MATTER.

"GUSTAV GETAWAY " Read full review on YahooTravel 9/6/2008 Vote

4. This place definatley does not appreciate good businees if it did it would provide good service.

"DEFINATELY WOULD NEVER STAY AGAIN EVEN IF IT WAS FREE " Read full review on Travelocity 7/1/2008 Vote

5. Free wi-fi service with excellent reception.

"A great find! " Read full review on TripAdvisor 1/31/2008 Vote

6. The service was wonderful and the staff was very friendly and helpful.

"Great deal! " Read full review on YahooTravel 10/15/2007 Vote

7. The hotel staff were really friendly but cleaning services were not up to scratch and the place needs a major makeover.

"England to Memphis for a week " Read full review on YahooTravel 6/30/2007 Vote

8. The hotel staff were really friendly but cleaning services were not up to scratch and the place needs a major makeover.

"UK to Memphis " Read full review on TripAdvisor 6/30/2007 Vote

9. We did not get our rm, when I called customer service I was told they could not do anything.

"The Worse Customer We Have ever experienced " Read full review on TripAdvisor 5/6/2012 Vote

10. Didn't realise it was so far from everything and since my husband has a powered wheelchair and there were no accessible taxi-cabs, this would have been a huge problem had it not been for the most wonderful taxi driver who turned up at the airport, helped me lift my hubby and the chair into his van and then realising we were totally stuck (It was my husbands dream to visit Graceland), offered to give us the hire of his services driving us around in his own van using a plank of wood for a ramp all week.

"England to Memphis for a week " Read full review on YahooTravel 6/30/2007 Vote