Memphis Plaza Hotel and Suites, Memphis, Front Desk

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Rank

41st

Out of 238

Memphis Plaza Hotel and Suites	Average Price: $88 Check Rates

Hotel Class:

6101 Shelby Oaks Drive

Memphis, 38134 View map

3-Star Hotel Rank: 23 of 44
Average review rating: 2.58

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (16) , MyTravelGuide (53) , Travelocity (20) , TripAdvisor (71) , YahooTravel (20)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (2) bar (6) bath (1) bathroom (22) bathtub (2) bed (15) bill (1) breakfast (9) cable (3) charge (3) check in (4) checkout (3) cost (3) dinner (2) downtown (2) exercise room (2) food (3) front desk (32) hot tub (10) hotel (123) housekeeping (2) interstate (2) laundry (2) lobby (14) location (11) manager (11) money (13) parking (6) pillow (7) pool (41) price (12) rate (9) recommend (5) refund (6) restaurant (8) room (146) service (14) sheets (5) shower (10) shuttle (3) spa (2) staff (33) street (1) towel (16) value (1) walk (4) walk in (1) water pressure (1) weight (1) wireless (6)

Front desk

Appears in 32 comments.

80% wrote positive comments about front desk

The following words were used in comments with Front desk:
liked (2) management (2) need (2) new (5) pleasant (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Ava told me that my keys were no longer going to work since she activated new ones and that I'd have to come down to the front desk and get new keys.

"Strangers were given keys to my room!! Terrible customer service!! " Read full review on TripAdvisor 5/18/2012 Vote

2. - Front desk people were fairly nice.

"You get what you pay for. Not the best, not the worst. Overall Good Value. " Read full review on TripAdvisor 4/30/2012 Vote

3. The front desk clerk was very helpful.

"A good value " Read full review on TripAdvisor 11/8/2011 Vote

4. The atrium area (not near the front desk) was large, and it looked like the kind of place that could host decent-size meetings, so I would expect that sometimes the hotel will be filled with meeting-goers.

"OK, but nothing special " Read full review on TripAdvisor 6/15/2010 Vote

5. I found the front desk staff extremely pleasant.

"It's fine. " Read full review on TripAdvisor 3/13/2008 Vote

6. I found the front desk staff extremely pleasant.

"It`s fine. " Read full review on TripAdvisor 3/13/2008 Vote

7. I called the front desk to ask what was going on and Ava told me she didn't have record that I was in the room.

"Strangers were given keys to my room!! Terrible customer service!! " Read full review on TripAdvisor 5/18/2012 Vote

8. When I reported this to the front desk, Ava took no action whatsoever.

"Strangers were given keys to my room!! Terrible customer service!! " Read full review on TripAdvisor 5/18/2012 Vote

9. When I went down to the front desk, I asked how the other guests could have been assigned to my room and given keys while I was still staying there.

"Strangers were given keys to my room!! Terrible customer service!! " Read full review on TripAdvisor 5/18/2012 Vote

10. When I told them the room was occupied, they showed me that they were issued keys to my room by the front desk.

"Strangers were given keys to my room!! Terrible customer service!! " Read full review on TripAdvisor 5/18/2012 Vote