Sheraton Gateway Los Angeles, Los Angeles, Service

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Rank

3rd

Out of 700

Sheraton Gateway Los Angeles	Average Price: $138 Check Rates

Hotel Class:

6101 West Century Boulevard

Los Angeles, 90045 View map

3-Star Hotel Rank: 2 of 84
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (141) , MyTravelGuide (1884) , Travelocity (55) , TripAdvisor (1945) , YahooTravel (83)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (59) bar (386) bathroom (332) beach (96) bed (327) bill (55) breakfast (351) charge (118) check in (360) check out (82) complimentary (59) concierge (97) cost (107) deal (78) decor (46) dinner (111) fee (52) food (397) front desk (371) gym (70) hotel (3030) housekeeping (81) lobby (412) location (363) manager (97) money (90) parking (479) pillow (59) pool (285) price (271) rate (217) recommend (198) restaurant (436) room (2626) room service (141) service (874) shower (146) shuttle (590) staff (928) street (109) suite (69) to park (53) towel (65) tub (73) valet (100) valet parking (78) value (126) view (107) walk (148) wireless (127)

Service

Appears in 873 comments.

90% wrote positive comments about service

The following words were used in comments with Service:
clean (42) customer (98) desk (57) excellent (94) food (73) free (41) friendly (67) good (134) great (161) guest (56) helpful (61) hotel (232) liked (35) nice (39)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Keep up the great service I will be staying again for sure.

"Great service, comfy beds = perfect after a long trip " Read full review on TripAdvisor 5/22/2012 Vote

2. I would think when a hotel is receiving a booking for a large group (each with their own room reservation) that the customer service would be above average considering the volume of business being generated.

"Not very 'Grand' customer service... " Read full review on TripAdvisor 5/21/2012 Vote

3. Also the 24 hours check in/out service is really excellent.

"nice experience " Read full review on TripAdvisor 5/21/2012 Vote

4. The staff knows us and always give us wonderful service.

"Great Hotel " Read full review on TripAdvisor 5/16/2012 Vote

5. We just came from another Starwood Hotel in Santa Monica, which was clean, nice, good service, perfect rooms.

"Disapointed " Read full review on TripAdvisor 5/15/2012 Vote

6. Spent much more of our dining budget at this hotel than we planned as the food was excellent, prices were competitive and service was friendly, efficient but not an overkill.

"EXPECTATIONS EXCEEDED from Debra Lane " Read full review on TripAdvisor 5/15/2012 Vote

7. And they usually reward my loyalty with pretty good service and cool benefits like free breakfast and room upgrades.

"Surprisingly Bad " Read full review on TripAdvisor 5/12/2012 Vote

8. The shuttle service is convenient and timely.

"Nice for a short stay. " Read full review on TripAdvisor 5/10/2012 Vote

9. Our second stay here and again we were impressed with the convenient location, clean and comfortable rooms, good value and particularly the courteous service offered by Lizette at the check-in counter.

"Great place " Read full review on TripAdvisor 5/9/2012 Vote

10. As always, had a great meal, perfectly mixed cocktails and outstanding service at the Papparazzi Lounge in the Sheraton Gateway LAX hotel.

"Papparazzi Lounge is the BEST " Read full review on TripAdvisor 5/7/2012 Vote