Sheraton Gateway Los Angeles, Los Angeles, Front Desk

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Rank

3rd

Out of 700

Sheraton Gateway Los Angeles	Average Price: $138 Check Rates

Hotel Class:

6101 West Century Boulevard

Los Angeles, 90045 View map

3-Star Hotel Rank: 2 of 84
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (141) , MyTravelGuide (1884) , Travelocity (55) , TripAdvisor (1945) , YahooTravel (83)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (59) bar (386) bathroom (332) beach (96) bed (327) bill (55) breakfast (351) charge (118) check in (360) check out (82) complimentary (59) concierge (97) cost (107) deal (78) decor (46) dinner (111) fee (52) food (397) front desk (371) gym (70) hotel (3030) housekeeping (81) lobby (412) location (363) manager (97) money (90) parking (479) pillow (59) pool (285) price (271) rate (217) recommend (198) restaurant (436) room (2626) room service (141) service (874) shower (146) shuttle (590) staff (928) street (109) suite (69) to park (53) towel (65) tub (73) valet (100) valet parking (78) value (126) view (107) walk (148) wireless (127)

Front desk Traveler Insight - Friendly Front Desk

Appears in 371 comments.

80% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (12) customer (13) desk (386) friendly (33) good (14) great (15) helpful (56) hotel (52) management (15) need (15) nice (18)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. But front desk staff check in very fast and we can go to our room immediately.

"nice experience " Read full review on TripAdvisor 5/21/2012 Vote

2. Front desk was helpful, but very busy with a sometimes long wait.

"Great hotel at LAX " Read full review on TripAdvisor 5/4/2012 Vote

3. Front desk staff was very professional but friendly and made our special request to be on an upper floor facing the runway happen in a heartbeat - my husband loved watching the planes and the runway lights at night.

"Very Nice for Airport Hotel " Read full review on TripAdvisor 4/26/2012 Vote

4. The front desk staff were very friendly, and helpful.

"Airport hotel " Read full review on TripAdvisor 4/21/2012 Vote

5. Upon check in, the Front Desk agent greeted us with a warm welcome.

"Enjoyable Weekend Stay " Read full review on TripAdvisor 4/20/2012 Vote

6. I was surprised and delighted during my last stay at this wonderful hotel, when I was about to check-in, the very friendly and happy staff at the front desk told me that my upgrade to junior suite has been already arranged.

"These are the people who really strives to provide superior service every time " Read full review on TripAdvisor 4/19/2012 Vote

7. Thanks to both Peter Kolla and Phil Baxter,as well as the great quick service at the front desk andwith room service.

"Great Park & Fly Package " Read full review on TripAdvisor 4/19/2012 Vote

8. Front desk guy was quite nice to throw in a free breakfast for the 3rd pax.

"Good place for a layover " Read full review on TripAdvisor 4/18/2012 Vote

9. The front desk staff were helpful and courteous.

"Great Choice! " Read full review on TripAdvisor 4/14/2012 Vote

10. Eddie Rayas at the front desk went out of his way to help us.

"great service! " Read full review on TripAdvisor 4/11/2012 Vote