Santa Maria Suites, Key West, Front Desk

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Rank

7th

Out of 168

Santa Maria Suites	Average Daily Rate: NA Check Rates

Hotel Class:

1401 Simonton Street

Key West, 33040 View map

3-Star Hotel Rank: 5 of 49
Average review rating: 4.74

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (66) , MyTravelGuide (1) , TripAdvisor (76) , YahooTravel (29)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (7) balcony (11) bar (40) bath (21) bathroom (31) beach (41) bed (18) breakfast (13) charge (3) check in (6) check out (3) complimentary (16) concierge (9) cost (3) deck (4) decor (10) dinner (5) downtown (4) food (8) front desk (15) hotel (109) housekeeping (6) landscape (10) laundry (5) location (68) lunch (4) manager (6) money (7) ocean (5) parking (14) patio (3) pillow (6) pool (124) price (12) rate (6) recommend (36) restaurant (27) room (148) service (45) sheets (2) shower (12) staff (107) street (40) suite (125) towel (15) value (7) view (8) walk (36) walk in (2) wireless (2)

Front desk

Appears in 15 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (2) clean (2) desk (15) fantastic (2) free (2) helpful (4) hotel (3) most (3) pool (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff helped us book a dinner reservation for our anniversary and an evening catamaran cruise.

"Perfect for our anniversary trip " Read full review on Expedia 12/29/2009 Vote

2. We were very impressed with the hotel - beautiful room, nice pool, fantastic front desk personnel.

"Beautiful place but lacking in housekeeping " Read full review on Expedia 5/20/2009 Vote

3. We promptly complained and the front desk agent seemed completely unable to help us.

"As good as everyone says...just a few issues " Read full review on TripAdvisor 3/22/2009 Vote

4. The front desk staff was always fantastic.

"Will stay here again " Read full review on Expedia 1/13/2009 Vote

5. The planting outside was luscious, the pool area was spacious and clean, with towels available and free - delicious - smoothies, the pools were lovely, we had use of a secure and free hotel parking lot and as a further bonus, the front desk staff were all super helpful.

"Absolutely loved Santa Maria!! " Read full review on TripAdvisor 9/28/2008 Vote

6. We weren't going to flush it, so I called the front desk & explained the situation.

"Beautiful place but lacking in housekeeping " Read full review on Expedia 5/20/2009 Vote

7. I mentioned this to the front desk personnel upon departure.

"Beautiful place but lacking in housekeeping " Read full review on Expedia 5/20/2009 Vote

8. and don't understand why the front desk couldn't have set us at ease by mentioning that.

"As good as everyone says...just a few issues " Read full review on TripAdvisor 3/22/2009 Vote

9. The front desk agent told me the next day that 20 of the hotels 32 rooms checked out, and they were mostly the same group.

"As good as everyone says...just a few issues " Read full review on TripAdvisor 3/22/2009 Vote

10. I know these are minor complaints and they were quickly fixed when a call was made to the front desk.

"An Oasis " Read full review on TripAdvisor 2/18/2009 Vote