Hyatt Jacksonville, Jacksonville, Service

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Rank

5th

Out of 213

Hyatt Jacksonville	Average Price: $181 Check Rates

Hotel Class:

225 East Coast Line Drive

Jacksonville, 32202 View map

5-Star Hotel Rank: 1 of 6
Average review rating: 3.53

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (4) , TripAdvisor (297) , YahooTravel (1)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (10) bar (64) bathroom (48) bed (63) bill (9) breakfast (80) charge (50) check in (66) check out (12) check-out (8) concierge (23) cost (19) decor (8) dinner (37) downtown (48) fee (15) fitness center (14) food (83) front desk (60) gym (15) hot tub (11) hotel (535) housekeeping (17) lobby (83) location (116) lunch (22) manager (20) money (16) parking (68) pillow (17) pool (69) price (33) rate (28) recommend (34) restaurant (134) room (544) room service (30) service (105) sheets (10) shower (22) shuttle (13) staff (181) street (17) suite (15) towel (12) valet (23) valet parking (14) view (162) walk (74) wireless (42)

Service

Appears in 105 comments.

75% wrote positive comments about service

The following words were used in comments with Service:
clean (6) customer (12) desk (7) excellent (7) food (8) free (7) good (10) great (17) hotel (15) internet (9) lobby (8) nice (7) slow (7) staff (9) wireless (7) wondering (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. From check in to check out, customer service was outstanding.

"Wonderful river front location - but..... " Read full review on TripAdvisor 3/29/2012 Vote

2. The mexican restaurant at the 'landing' next door is excellent, good food, service, drinks.

"if you have to stay in downtown jacksonville this is the place to stay " Read full review on TripAdvisor 2/7/2012 Vote

3. The accommodations were superb : huge spotless suite-like room overlooking the river, large comfortable beds, pin quiet corridors, many super speedy elevators, sophisticated decor with wood accents and beautiful carpets, exceptional service and wonderful food in the lobby level restaurants including a knock-out breakfast buffet.

"The Hyatt Regency Jacksonville Riverfront is not just another Hyatt " Read full review on TripAdvisor 1/26/2012 Vote

4. Customer Service was very good, though they did not offer a shuttle to the circus even though the hotel website offers transportation within a three mile radius.

"Excellent Business Hotel " Read full review on TripAdvisor 1/22/2012 Vote

5. While the staff provides outstanding service, I really do not understand why there is a duplicate room allocation, i.e., someone is assigned the same room to me.

"Great except check-in & out " Read full review on TripAdvisor 1/22/2012 Vote

6. While the wired service is excellent and reliable, the wireless internet is unstable and of very low connection speed.

"Great except check-in & out " Read full review on TripAdvisor 1/22/2012 Vote

7. The service was excellent and the room was very clean.

"Great view " Read full review on TripAdvisor 1/10/2012 Vote

8. There were hundreds of people there for conferences and weddings and the service was still prompt and genuinely warm.

"Great view " Read full review on TripAdvisor 1/10/2012 Vote

9. Service was friendly and helpful, but the overall feel was pretty sleepy for a downtown business hotel during the week.

"Try again later " Read full review on TripAdvisor 1/2/2012 Vote

10. Internet access was provided for free, and the personnel was very helpful when it came to answering questions on relevant services.

"Great venue for conferences and business meetings " Read full review on TripAdvisor 12/8/2011 Vote