Sheraton Houston, Houston, Front Desk

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Rank

28th

Out of 718

Sheraton Houston	Average Price: $173 Check Rates

Hotel Class:

2400 West Loop South

Houston, 77027 View map

3-Star Hotel Rank: 9 of 121
Average review rating: 4.03

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (46) , MyTravelGuide (413) , Travelocity (5) , TripAdvisor (126) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 26 comments.

83% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (3) helpful (3) hotel (2) housekeeping (2) indifferent (2) nice (2) pleasant (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Luckily the other people at the front desk were much better the other day even in spite of the fact that they couldn't or wouldn't change our room, they at least acted professionally.

"Decent stay, huge difference in staff makes the difference " Read full review on TripAdvisor 8/27/2011 Vote

2. Front desk very helpful and housekeeping was excellent.

"Great location in Galleria area " Read full review on TripAdvisor 6/16/2011 Vote

3. On the positive side there are 2 flat screen tvs and the central a/c works well, and the front desk was effiecient and friendly.

"Depressing, rooms in need of major update " Read full review on TripAdvisor 3/22/2011 Vote

4. Service at front desk was best I have experienced in 11 visits to the USA.

"Great service " Read full review on TripAdvisor 1/2/2011 Vote

5. The front desk were pleasant and helpful.

"Only one problem " Read full review on TripAdvisor 7/17/2009 Vote

6. The front desk was really friendly and the staff was great.

"Wish it had a microwave....... " Read full review on YahooTravel 8/26/2007 Vote

7. The front desk and concierge staff of this hotel saves it.

"Great staff, but needs Improvement " Read full review on TripAdvisor 5/19/2012 Vote

8. The front desk gave me coupons for all of us.

"Excellent location...the kids loved it ! " Read full review on TripAdvisor 3/31/2012 Vote

9. The front desk staff who checked me in were very pleasant and recognized my status.

"Good Option Near the Galleria " Read full review on TripAdvisor 3/11/2012 Vote

10. I did have a problem when I pressed the guest services button on my phone to request extra towels and while they were more than willing to help, I did have to head downstairs from my room to the front desk three hours later to repeat my request before they finally delivered.

"Better than average hotel where efforts at service were made " Read full review on TripAdvisor 2/26/2012 Vote