Hotel Lumen - a Kimpton Hotel, Dallas, Service

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Rank

42nd

Out of 453

Hotel Lumen - a Kimpton Hotel	Average Price: $201 Check Rates

Hotel Class:

6101 Hillcrest Avenue

Dallas, 75205 View map

3-Star Hotel Rank: 19 of 88
Average review rating: 4.09

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (29) , Travelocity (1) , TripAdvisor (78) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) balcony (8) bar (11) bath (3) bathroom (23) bed (26) breakfast (8) charge (4) check in (3) check out (4) closet (4) complimentary (4) cost (3) deal (3) decor (9) dinner (6) downtown (6) fee (3) food (16) front desk (23) hot tub (2) hotel (188) housekeeping (4) lobby (11) location (38) manager (5) mini bar (3) neighborhood (7) parking (13) pillow (5) pool (11) price (13) rate (5) recommend (9) restaurant (26) room (149) room service (8) service (31) shower (37) staff (53) street (20) suite (25) towel (5) tub (4) valet (17) valet parking (10) value (2) view (5) walk (5) walk in (2)

Service

Appears in 31 comments.

81% wrote positive comments about service

The following words were used in comments with Service:
clean (4) comfortable (2) customer (2) decorate (2) enjoy (2) excellent (8) food (4) friendly (5) good (3) great (5) helpful (3) hotel (10) liked (3) stylish (2) valet (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Rachel was beyond helpful the next morning getting a car to take me back over to the Palomar (complementary car service between hotels).

"Beyond Great " Read full review on TripAdvisor 5/17/2012 Vote

2. What makes this hotel worthy of mention is the exceptional level of service provided by Mikki at the front desk, Felipe who handles kind of a funky valet set up with aplomb and Laurie at the restaurant who went out of her way with dinner.

"The People Make the Place " Read full review on TripAdvisor 1/16/2012 Vote

3. Granted the valet service was excellent but what do you expect when you car is literally within 50 yards of the door.

"Hotel Lumen is a trendy place to stay " Read full review on TripAdvisor 4/2/2011 Vote

4. The staff, the room & the service were all excellent and I enjoyed my stay very much.

"Wicky does Dallas in style & comfort " Read full review on TripAdvisor 2/17/2011 Vote

5. The staff, the room & the service were all excellent and I enjoyed my stay very much.

"Wicky does Dallas in style & comfort " Read full review on TripAdvisor 2/17/2011 Vote

6. very comfortable, clean, prompt service, very friendly staff.

"Unique place to stay - wonderful " Read full review on Travelocity 11/1/2009 Vote

7. They got me a room at a great price, and my dogs were also really pleased with the room and service.

"Saved the Day " Read full review on TripAdvisor 10/14/2009 Vote

8. Loz the Manager of the bar has great customer service skills.

"Great Value for Money " Read full review on YahooTravel 8/18/2009 Vote

9. Excellent service, clean and close to SMU.

"Nice Hotel " Read full review on Expedia 7/2/2009 Vote

10. The service was personable and outstanding, typical of a Kimpton Hotel.

"Stylish and informal " Read full review on Expedia 9/30/2008 Vote