West End Hotel Dallas, Dallas, Manager

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Rank

15th

Out of 453

West End Hotel Dallas	Average Price: $163 Check Rates

Hotel Class:

1015 Elm Street

Dallas, 75202 View map

3-Star Hotel Rank: 6 of 88
Average review rating: 3.36

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , MyTravelGuide (20) , Travelocity (7) , TripAdvisor (255) , YahooTravel (7)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (22) balcony (7) bar (35) bath (4) bathroom (37) bathtub (8) bed (43) breakfast (83) charge (6) check in (39) check out (9) closet (9) complimentary (13) cost (5) deal (6) decor (9) dinner (17) downtown (111) food (38) front desk (66) gym (5) hotel (509) housekeeping (20) lobby (36) location (115) lunch (7) manager (8) money (10) neighborhood (5) parking (62) pillow (13) pool (58) price (28) rate (18) recommend (39) restaurant (97) room (347) room service (14) service (94) shower (18) shuttle (35) staff (169) street (23) suite (7) to park (6) towel (6) value (11) view (35) walk (54) wireless (10)

Manager

Appears in 8 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:
problem (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I called the front desk to make them aware and the response i received from the front desk manager was ' no sir, our system indicates you are in a king size room.

"Horrible hotel, even for platinum members! " Read full review on TripAdvisor 3/25/2011 Vote

2. We booked for 4 nights, had to leave a day early for an emergency back home so the first person I talked to said that was fine since we were out by 9:00am, but the front desk manager charged us for the additional night anyway.

"Horrible " Read full review on TripAdvisor 5/16/2012 Vote

3. I thought it would have been fair to make my rate an even $100 but according the the FRONT DESK MANAGER - MANNY, that's all that they can do for me.

"Honestly.... NEVER AGAIN " Read full review on TripAdvisor 1/5/2012 Vote

4. I did not receive any respond from the hotel Manager on Duty nor a follow-up to see if the problem was resolved.

"Ms Fate " Read full review on TripAdvisor 10/13/2011 Vote

5. When I approached the front desk the hotel manager said 'We sold your room too and we don't have any more rooms available!' I proceeded to tell him 'you have my money, I paid already for 3 nights, you charged my credit card.

"PLEASE READ THIS FIRST!!! " Read full review on TripAdvisor 3/1/2011 Vote

6. As I screamed at the hotel manager a local policeman standing in the lobby pulled me aside and said 'Just don't hurt him, this is a problem hotel, we never hear anything positive about this place, even the food is bad, scream all you want, they deserve it, just don't hit him!' I knew then this was an ongoing problem and I made a mistake booking this hotel, needless to say it was 11pm at night with nowhere to go.

"PLEASE READ THIS FIRST!!! " Read full review on TripAdvisor 3/1/2011 Vote

7. horrible costumer service and rude staff- hung up on me a few time and the manager returns my calls.

"Crap hotel with crap costumer service " Read full review on TripAdvisor 2/2/2011 Vote

8. The next day I got a call from the hotel`s General Manager Mark Peek.

"Horrible Hotel " Read full review on TripAdvisor 3/8/2008 Vote