InterContinental Suites Hotel Cleveland, Cleveland, Service

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Rank

16th

Out of 115

InterContinental Suites Hotel Cleveland	Average Price: $163 Check Rates

Hotel Class:

8800 Euclid Avenue

Cleveland, 44106 View map

4-Star Hotel Rank: 3 of 4
Average review rating: 3.42

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (23) , MyTravelGuide (131) , Travelocity (4) , TripAdvisor (122) , YahooTravel (12)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (13) bar (16) bathroom (22) bed (23) bill (6) breakfast (28) charge (9) check in (10) check-out (5) concierge (6) cost (7) deal (7) decor (4) dinner (12) discount (4) downtown (18) fee (4) fitness center (5) food (28) front desk (35) hotel (286) housekeeping (4) lobby (20) location (39) lunch (4) manager (17) money (6) neighborhood (4) parking (35) pillow (6) pool (5) price (22) rate (14) recommend (13) restaurant (76) room (197) room service (16) service (73) sheets (4) shower (11) shuttle (26) staff (72) street (14) suite (97) towel (8) valet (21) valet parking (23) value (3) walk (20) wireless (6)

Service

Appears in 73 comments.

60% wrote positive comments about service

The following words were used in comments with Service:
clean (6) customer (5) desk (7) excellent (7) friendly (4) good (6) great (6) helpful (4) hotel (27) need (4) nice (4) slow (5) staff (7) taxi (5) valet (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service was excellent.

"Excellent Service " Read full review on TripAdvisor 1/11/2012 Vote

2. The service was outstanding.

"Amazing Stay!! " Read full review on TripAdvisor 12/11/2011 Vote

3. The shuttle service was excellent, the hotel staff was friendly and very helpful.

"Excellent Hotel " Read full review on TripAdvisor 10/25/2011 Vote

4. I have stayed at this hotel twice and each time, I am more amazed by the excellent service of the front desk, the quality of the rooms(we had a suite which provided a refrigerator and microwave), the most comfortable bed, large size of the room also.

"An Excellent Night's Sleep! " Read full review on TripAdvisor 10/20/2011 Vote

5. On the whole, not a bad hotel, but falls short of being excellent due to service.

"Comfortable rooms, service could use some work " Read full review on TripAdvisor 9/27/2011 Vote

6. If you don't mind the lack of service, this is a very nice place to stay, reasonably priced and obviously a good location for CW or Cleveland Clinic.

"Beautiful facility, Disappointing service " Read full review on TripAdvisor 9/12/2011 Vote

7. The rooms are extremely clean and customer service was amazing; namely Kateryna Lolia.

"It was a great experienced stay. " Read full review on TripAdvisor 8/25/2011 Vote

8. The service was great and the staff was friendly.

"Nice, despite what I read. " Read full review on TripAdvisor 7/28/2011 Vote

9. Given the challenges that we faced, the thoughtfulness, service and warmth consistantly shown was wonderful.

"long term stay " Read full review on TripAdvisor 7/20/2011 Vote

10. all the service people seemed so friendly and always smilling.

"excellent service - all the way to the top! " Read full review on TripAdvisor 5/4/2011 Vote