Residence Inn Cleveland, Cleveland, Service

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Rank

24th

Out of 115

Residence Inn Cleveland	Average Price: $199 Check Rates

Hotel Class:

3628 Park East Drive

Cleveland, 44122 View map

2-Star Hotel Rank: 4 of 13
Average review rating: 4.3

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (11) , TripAdvisor (25)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (1) bar (1) bath (1) bathroom (6) bathtub (1) bed (9) bill (1) breakfast (28) charge (1) check in (3) closet (3) complimentary (1) deal (1) dinner (5) discount (3) downtown (3) fitness center (3) food (9) front desk (11) highway (3) hot tub (2) hotel (52) lobby (6) location (9) maid (3) manager (3) money (1) neighborhood (1) parking (3) pillow (3) pool (15) price (4) rate (5) recommend (2) restaurant (2) room (61) service (9) sheets (2) shower (3) staff (21) street (2) suite (17) towel (2) tub (1) value (1) view (1) walk (3) whirlpool (1) wireless (5) workout room (1)

Service

Appears in 9 comments.

40% wrote positive comments about service

The following words were used in comments with Service:
adequate (2) great (2) unacceptable (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I will now stay down the road at the Marriot where I was treated very kindly and received fabulous service both nights.

"VERY Disappointed in the Service " Read full review on TripAdvisor 9/21/2010 Vote

2. The rooms were clean and the service was friendly.

"Great hotel for business travelers " Read full review on TripAdvisor 4/16/2010 Vote

3. Breakfast wasnt too great, but overall service was very good.

"Great beds, hotel is good " Read full review on TripAdvisor 9/14/2008 Vote

4. Housekeeping was also adequate, but the times they services the room was erratic.

"Potentially Great Property in Need of Refurb and Training " Read full review on TripAdvisor 7/15/2010 Vote

5. Wireless internet service was quick and easy to use.

"Lots of Space " Read full review on TripAdvisor 6/1/2010 Vote

6. Pillows were also thin but serviceable.

"CLose to I-271 " Read full review on TripAdvisor 6/13/2008 Vote

7. The condition of the hotel room was unacceptable, but what is more unacceptable is the customer service (or lack of) that I received.

"VERY Disappointed in the Service " Read full review on TripAdvisor 9/21/2010 Vote

8. The front desk was out of newspapers (a disappointment) and the one elevator was not adequate to service the guests.

"A general disappointment " Read full review on TripAdvisor 7/23/2010 Vote

9. The furniture is dated but the service and personel is great.

"Friendly" " Read full review on TripAdvisor 8/22/2009 Vote