Residence Inn Cleveland, Cleveland, Front Desk

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Rank

24th

Out of 115

Residence Inn Cleveland	Average Price: $199 Check Rates

Hotel Class:

3628 Park East Drive

Cleveland, 44122 View map

2-Star Hotel Rank: 4 of 13
Average review rating: 4.3

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (11) , TripAdvisor (25)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 11 comments.

The following words were used in comments with Front desk:

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1. What had made me most angry is that the woman at the front desk knew I was upset, so she told me to contact the manager the next day.

"VERY Disappointed in the Service " Read full review on TripAdvisor 9/21/2010 Vote

2. I then talked to the individual at the front desk again and she informed me that they were booked for the evening and that I would have to stay in the room for the night, they would give me a $30 credit and switch the room in the morning.

"VERY Disappointed in the Service " Read full review on TripAdvisor 9/21/2010 Vote

3. I immediately called the front desk and they sent someone up.

"VERY Disappointed in the Service " Read full review on TripAdvisor 9/21/2010 Vote

4. My spouse is a Marriott 'gold' category, which meant nothing to the front desk.

"A general disappointment " Read full review on TripAdvisor 7/23/2010 Vote

5. I called the front desk to find out if there were towels at the pool and found myself in a 'Who's On First?' style routine and after 90 seconds I still didn't know if there were towels at the pool (there were).

"Potentially Great Property in Need of Refurb and Training " Read full review on TripAdvisor 7/15/2010 Vote

6. Since we were new to the Cleveland area we asked about some basic shoppping and information about colleges in the area & found the woman at the front desk did not know much about the area or shopping or colleges.

"Mixed " Read full review on TripAdvisor 1/7/2010 Vote

7. One often has to wait a while for a receptionist to approach the front desk.

"Mixed " Read full review on TripAdvisor 1/7/2010 Vote

8. The front desk cashed a check for me for $75.

"Incredible, as in incredibly good! " Read full review on TripAdvisor 7/27/2009 Vote

9. We checked with the front desk and they moved us to another room right away.

"It was okay " Read full review on TripAdvisor 7/21/2008 Vote

10. The front desk was out of newspapers (a disappointment) and the one elevator was not adequate to service the guests.

"A general disappointment " Read full review on TripAdvisor 7/23/2010 Vote