Renaissance Charlotte, Charlotte, Manager

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Rank

10th

Out of 269

Renaissance Charlotte	Average Price: $168 Check Rates

Hotel Class:

5501 Carnegie Boulevard

Charlotte, 28209 View map

3-Star Hotel Rank: 4 of 67
Average review rating: 4

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (35) , MyTravelGuide (397) , Travelocity (3) , TripAdvisor (119) , YahooTravel (11)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 7 comments.

The following words were used in comments with Manager:

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1. Starbucks coffee, omelets, etc. The manager and staff were great and worked hard to make up for the check-in mistake.

"VERY NICE! " Read full review on TripAdvisor 4/6/2009 Vote

2. The manager, upon checkout, agreed to provide me with additional Marriott Rewards Points to make up for the customer service issues I encountered but I don't believe this is enough to make me stay there again.

"Not impressed with the customer service. " Read full review on TripAdvisor 9/6/2011 Vote

3. Spoke to the manager and all of the suites were taken up by the Marriott executives who were in town (guess we know who they value the most), she ended up putting me in a very small room that had internet working in it, close to the elevator, close to the ice machine.

"Used to be great, but beware it is fading fast! " Read full review on TripAdvisor 4/19/2011 Vote

4. We did receive a letter from the manager, after the stay, addressing our concerns.

"Misses the mark " Read full review on TripAdvisor 12/14/2010 Vote

5. When we called the manager to ask about this, the manager claimed the bank put the hold on, which is untrue.

"Try somewhere else " Read full review on YahooTravel 12/13/2009 Vote

6. Nothing happens, so I call back at 8:15am and ask for the manager who apologizes profusely, going to call Engineering to have it stopped and he will fire them.

"Great location... don’t go during construction. " Read full review on Expedia 8/8/2008 Vote

7. After going through about 3 people I finally got the manager and he didnt make it any better!he said he would check on it to see if I could get my money back because I was charged for a no show fee.

"Terrible Experience!!!!!!!!!!!!!!!!!! " Read full review on TripAdvisor 1/16/2012 Vote