Embassy Suites Charlotte, Charlotte, Service

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Rank

20th

Out of 269

Embassy Suites Charlotte	Average Price: $130 Check Rates

Hotel Class:

4800 South Tryon Street

Charlotte, 28217 View map

3-Star Hotel Rank: 12 of 67
Average review rating: 3.92

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (9) , Travelocity (13) , TripAdvisor (146) , YahooTravel (7)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (6) bar (18) bath (5) bathroom (25) bed (36) breakfast (146) charge (11) check in (23) complimentary (8) cost (11) deal (3) decor (4) dinner (9) discount (4) downtown (11) fitness center (5) food (35) front desk (34) gym (7) highway (4) hot tub (5) hotel (276) housekeeping (16) lobby (20) location (30) maid (7) manager (24) money (6) parking (20) pillow (7) pool (37) price (23) rate (12) recommend (26) restaurant (28) room (248) service (44) sheets (6) shower (15) shuttle (18) staff (89) street (7) suite (123) towel (14) tub (4) value (12) view (4) walk (4) wet bar (4) wireless (6)

Service

Appears in 44 comments.

96% wrote positive comments about service

The following words were used in comments with Service:
best (3) breakfast (4) charged (3) customer (9) desk (4) exceptional (4) food (3) friendly (3) good (9) great (9) guest (3) hotel (6) internet (3) management (3) need (3) night (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. This is by far the best of what is available both in terms of service and in terms of the quality of the property.

"Solid value in a good location " Read full review on TripAdvisor 4/25/2012 Vote

2. A wonderful place with great rooms, service, and able to get anywhere in town quick.

"The best place to stay in area with everything you need. " Read full review on TripAdvisor 4/13/2012 Vote

3. Thank you Embassy Suites for your exceptional customer service.

"Fantastic service and amazing free breakfast " Read full review on TripAdvisor 3/13/2012 Vote

4. The food was tasty and the service was pretty good.

"Good option near the airport " Read full review on TripAdvisor 1/13/2012 Vote

5. Understand - it is not near our families nor convenient to our needs but the service here is EXCEPTIONAL.

"WOW - This Trip Exceeded Our Expectations! " Read full review on TripAdvisor 12/30/2011 Vote

6. Staff were extremely friendly and customer service focused.

"Great place to stay when on a business trip " Read full review on TripAdvisor 11/28/2011 Vote

7. Customer Service is wonderful in every area of the hotel.

"Terrific place to stay! " Read full review on TripAdvisor 8/12/2011 Vote

8. Shuttle service was great.

"Good Experience " Read full review on TripAdvisor 7/24/2011 Vote

9. Our room was great and we had great service from everyone.

"Good Experience " Read full review on TripAdvisor 7/24/2011 Vote

10. Evidently she missed the friendly customer service class of her training.

"STAY AWAY!! " Read full review on TripAdvisor 7/5/2011 Vote