Embassy Suites Charlotte, Charlotte, Front Desk

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Rank

20th

Out of 269

Embassy Suites Charlotte	Average Price: $130 Check Rates

Hotel Class:

4800 South Tryon Street

Charlotte, 28217 View map

3-Star Hotel Rank: 12 of 67
Average review rating: 3.92

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (9) , Travelocity (13) , TripAdvisor (146) , YahooTravel (7)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (6) bar (18) bath (5) bathroom (25) bed (36) breakfast (146) charge (11) check in (23) complimentary (8) cost (11) deal (3) decor (4) dinner (9) discount (4) downtown (11) fitness center (5) food (35) front desk (34) gym (7) highway (4) hot tub (5) hotel (276) housekeeping (16) lobby (20) location (30) maid (7) manager (24) money (6) parking (20) pillow (7) pool (37) price (23) rate (12) recommend (26) restaurant (28) room (248) service (44) sheets (6) shower (15) shuttle (18) staff (89) street (7) suite (123) towel (14) tub (4) value (12) view (4) walk (4) wet bar (4) wireless (6)

Front desk

Appears in 34 comments.

85% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (2) desk (34) employee (2) friendly (2) great (3) guest (2) helpful (5) management (3) night (3) phone (2) pleasant (3) problem (3) rude (2) service (2) staff (13) towel (3) trip (2) walking (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Some of the employees were very nice like at the front desk but then some of the employees that I encountered while walking around were not.

"Old but ok " Read full review on TripAdvisor 5/7/2012 Vote

2. Kudos to the front desk staff - the best part of the trip.

"Hotel good, desk staff great " Read full review on TripAdvisor 12/20/2011 Vote

3. Walking up to the front desk my day got better; a young lady named Denisa handled probably the best check in sequence I have ever experienced.

"A smile makes a difference " Read full review on TripAdvisor 10/24/2011 Vote

4. The staff was very friendly at the front desk and at the nightly reception.

"Great staff, but lack of cleanliness " Read full review on TripAdvisor 7/4/2011 Vote

5. The experience was great starting from the front desk staff.

"Great Experience " Read full review on TripAdvisor 1/11/2011 Vote

6. Front desk staff was very pleasant.

"Nice stay, great breakfast staff, not perfect " Read full review on TripAdvisor 12/6/2010 Vote

7. We were greeted by smiling and professional front desk staff who were more than helpful.

"Soup to nuts perfect!! " Read full review on TripAdvisor 11/5/2010 Vote

8. The service at the front desk was wonderful.

"Great hotel! Will def. stay here again. " Read full review on TripAdvisor 11/1/2010 Vote

9. Front desk very helpful with directions and information about attractions or destinations.

"Lovely facility, cook to order buffet breakfast, great place to stay. " Read full review on TripAdvisor 10/11/2010 Vote

10. Hotel was great, front desk very pleasant, great breakfast, complimentary drinks in the evening just need to get that housekeeping together.

"Could've been better " Read full review on YahooTravel 8/19/2009 Vote