Courtyard Chapel Hill, Chapel Hill, Manager

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Home » United States » North Carolina » Chapel Hill Destinations » Chapel Hill Hotels » Courtyard Chapel Hill

OpinionWell
Rank

7th

Out of 26

Courtyard Chapel Hill	Average Price: $163 Check Rates

Hotel Class:

100 Marriott Way

Chapel Hill, 27517 View map

3-Star Hotel Rank: 3 of 6
Average review rating: 4.46

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (22) , TripAdvisor (101) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 7 comments.

50% wrote positive comments about manager

The following words were used in comments with Manager:
problem (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. All that said, everyone was very nice and the operations manager seemed to really care that things had gone amiss -- indicating that maybe we just had bad luck.

"Lots of problems, but they tried to make it right " Read full review on TripAdvisor 9/20/2011 Vote

2. They are not open for lunch but we were able to order two sandwiches to go prior to checking out from manager Eric who had no problem opening up just for us.

"Friendly Faces " Read full review on TripAdvisor 10/1/2011 Vote

3. Beverage Manager Erik was behind the bar wearing a UNC shirt.

"Awesome Time " Read full review on TripAdvisor 3/4/2011 Vote

4. I was standing in line to check in and a manager rushes from the back to assist myself and other guests with check-in.

"THE WOW FACTOR " Read full review on TripAdvisor 5/4/2010 Vote

5. The next morning, I inquired about the change and asked to speak to the manager.

"Horrible Experience " Read full review on TripAdvisor 4/21/2010 Vote

6. The manager, Ronna Steifvater, defended Cynthia's actions, accused me of lying about the time line, the circumstances and belligerently asked 'What did I want from them?' This treatment was undeserved and we do not feel we should have been subjected to the constant movement of rooms and finally the intimidation by the manager.

"Horrible Experience " Read full review on TripAdvisor 4/21/2010 Vote

7. The hotel was average and service was ok during my stay but the real problem came in September when Daniel the incompetent manager decided to bill my debit card I provided for incendentals without any warning for my entire stay and then refused to correct the charges saying UNC never paid them and it was up to me to resolve it with UNC.

"BAD CUSTOMER SERVICE, WILL NEVER STAY AGAIN " Read full review on TripAdvisor 9/2/2011 Vote