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Rank
65th
Out of 197

Hampton Inn Boston

Average Price: $202  
 
Hotel Class:
811 Massachusetts Avenue
Boston, 02118 View map  
3-Star Hotel Rank: 23 of 37
Average review rating: 3.7
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (39) , MyTravelGuide (7) , Travelocity (7) , TripAdvisor (157) , YahooTravel (19)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 29 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
complaints (2)   generous (4)   guest (10)   helpful (6)   hotel (9)   liked (2)   management (29)   message (3)   need (2)   problem (2)    
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1. The breakfast staff were friendly and helpful, and the manager (Philip Tucker) made a point of walking around the breakfast bar each morning asking guests if they had any problems and how their stay was going.
"Great hotel with excellent customer service " Read full review on TripAdvisor   10/15/2010 Vote      
2. And if the manager reads this one, I love that you give the maps out, it's such a huge help and very appreciated.
"Nice hotel but not as nice location; staff was helpful, clean room " Read full review on TripAdvisor   6/29/2010 Vote      
3. The room was very clean andthe staff all very professional - even the General Manager was in the breakfast area helping guests.
"Excellent hotel that offers so much " Read full review on Expedia   10/1/2009 Vote      
4. The staff were all very courteous and the general manager was very prominent always helping guests with luggage etc .
"Excellent hotel offering good value and many extra services " Read full review on TripAdvisor   8/28/2009 Vote      
5. We are so very appreciative of this hotel manager offering its guests a hot meal in the evenings.
"Hospitable Comfort " Read full review on TripAdvisor   1/30/2012 Vote      
6. The best thing about this hotel was that the manager is sensitive to the needs of its guests who have family members staying at the hospital with life-threatening illnesses.
"Hospitable Comfort " Read full review on TripAdvisor   1/30/2012 Vote      
7. We were surprised to find that on top of the Hampton Inn free breakfast they offered fare such as tacos compliments of the manager 5:30-7:00pm.
"Clean facilities, very hospitable staff! " Read full review on TripAdvisor   10/31/2011 Vote      
8. I addressed this with the Manager who apologized and said he would mail a 'Be My Guest Certificate' to our home since our perepaid rate could not be refunded.
"SIRENS A PLENTY " Read full review on TripAdvisor   10/2/2011 Vote      
9. The manager was called and told me it was a tick but after doing a little research on the internet I'm not so sure :(.
"Nice Staff but Believe I found BED BUGS!!! " Read full review on TripAdvisor   5/11/2011 Vote      
10. The manager left a message on the answering machine of every room, apologizing for and explaining the problem and approximate time it would be rectified.
"Great hotel with excellent customer service " Read full review on TripAdvisor   10/15/2010 Vote      
   
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