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OpinionWell
Rank
56th
Out of 197

Bulfinch Hotel Boston

Average Price: $308  
 
Hotel Class:
107 Merrimac Street
Boston, 02114 View map  
3-Star Hotel Rank: 17 of 37
Average review rating: 4.05
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (71) , MyTravelGuide (130) , Travelocity (8) , TripAdvisor (295) , YahooTravel (13)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 15 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
 
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1. One very positive thing, the front desk manager upgraded me to a larger room and I didn't even ask.
"Not bad, but not great... " Read full review on TripAdvisor   5/11/2012 Vote      
2. The best: I found out later that she was the MANAGER.
"Colossal Disappointment " Read full review on TripAdvisor   10/5/2011 Vote      
3. I asked for the manager and they said they did not have one?we moved to the Onyx for the rest of our stay.
"service is a joke - won't be back " Read full review on TripAdvisor   11/18/2010 Vote      
4. I spoke with Elizabeth, the front desk manager, who told me there were no double rooms available and I could have 2 rooms for the price of one; not attached to each other.
"Would never recommend to anyone. " Read full review on TripAdvisor   8/20/2010 Vote      
5. Melanie, the front office manager, could use a course in service quality and responding to consumer needs.
"Poor customer service! " Read full review on TripAdvisor   5/3/2010 Vote      
6. Many hours and several attempts later, I reached the house keeping manager and he told me "they did not find the toothbrush.
"Disappointed in service, from front desk to housekeeping. " Read full review on Expedia   11/1/2009 Vote      
7. " I told him I knew exactly where I left it and he said he would relay the message to the housekeeping manager and have him call me back.
"Disappointed in service, from front desk to housekeeping. " Read full review on Expedia   11/1/2009 Vote      
8. Then a front desk worker stated she would speak with the manager about reimbursing us the difference and call me back-I never heard back.
"Disappointed in service, from front desk to housekeeping. " Read full review on Expedia   11/1/2009 Vote      
9. " I asked to speak with the hotel manager and was told they would call me the next day.
"Disappointed in service, from front desk to housekeeping. " Read full review on Expedia   11/1/2009 Vote      
10. The housekeeping manager did call me back to ask about what had been left behind and then stated he would check into it and call me back.
"Disappointed in service, from front desk to housekeeping. " Read full review on Expedia   11/1/2009 Vote      
   
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