Holiday Inn Baltimore, Baltimore, Front Desk

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Rank

30th

Out of 231

Holiday Inn Baltimore	Average Price: $222 Check Rates

Hotel Class:

301 West Lombard Street

Baltimore, 21201 View map

3-Star Hotel Rank: 17 of 33
Average review rating: 3.24

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (7) , MyTravelGuide (420) , Travelocity (14) , TripAdvisor (215) , YahooTravel (15)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 50 comments.

81% wrote positive comments about front desk

The following words were used in comments with Front desk:
complain (3) desk (52) efficient (4) friendly (5) great (3) helpful (3) hotel (11) least (3) management (4) need (5)

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1. From the time we pulled up to the door of the convenient and centrally located hotel, where we were greeted by the bellman and the friendly front desk staff, through a speedy and efficient check-in process, to arrival at our large and spotless rooms, every detail was carefully thought out and planned by a well trained staff and management team .

"5 Star Service and Excellent Accomodations " Read full review on TripAdvisor 5/21/2012 Vote

2. The maid service was somewhat lacking (needed to request toilet paper and clean towles from the front desk), however this was immediately taken care of when brought to the managements attention.

"Cheerleading Weekend " Read full review on TripAdvisor 4/17/2012 Vote

3. The Positives:1) The front desk staff is very friendlyNote to hotel staff: Give the guy a raise because he is the best bartender ever and makes your hotel bearable.

"The Worst Hotel In the Inner Harbor Baltimore - With One Main Exception " Read full review on TripAdvisor 4/13/2012 Vote

4. Hotel staff were great, especially Christine at the front desk with an efficient check in, resturant recommedations and advice on times to catch a flight at BWI.

"Great Staff and Access to Baltimore's Action but be savy " Read full review on TripAdvisor 4/11/2012 Vote

5. Service was great and the Front Desk very helpful in assiting us with dining suggestions as well as being very accommodating.

"The Holiday Inn Inner Harbor is a Homerun! " Read full review on TripAdvisor 4/9/2012 Vote

6. We discovered that she neglected to leave cups for coffee maker for following morning so we contacted Front Desk -- they took care of it pretty quickly and seemed to be very attentive to our needs,.

"Good Location - Friendly Staff " Read full review on TripAdvisor 4/5/2012 Vote

7. I asked for a room with better connectivity but the front desk staff said it was the same everywhere.

"Not overly Impressed " Read full review on TripAdvisor 7/28/2011 Vote

8. The front desk staff was very friendly and assisted us with anything possible.

"Loved It! " Read full review on TripAdvisor 6/14/2011 Vote

9. Anyway, the room was ok and the front desk staff was very pleasant and efficient except for the fact that they didn't know why the restaurant didn't serve the breakfast buffet, they should have at least offered a discount.

"NICE HOTEL, GREAT STAFF, BUT BREAKFAST WASN'T WHAT IT WAS SUPPOSED TO BE " Read full review on TripAdvisor 2/8/2011 Vote

10. Anyway, the room was ok and the front desk staff was very pleasant and efficient except for the fact that they didn't know why the restaurant didn't serve the breakfast buffet, they should have at least offered a discount.

"NICE HOTEL, GREAT STAFF, BUT BREAKFAST WASN'T WHAT IT WAS SUPPOSED TO BE " Read full review on TripAdvisor 2/8/2011 Vote