Radisson Plaza Lord Baltimore, Baltimore, Service

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Rank

32nd

Out of 231

Radisson Plaza Lord Baltimore	Average Price: $193 Check Rates

Hotel Class:

20 West Baltimore Street

Baltimore, 21201 View map

3-Star Hotel Rank: 18 of 33
Average review rating: 3.21

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (10) , Expedia (75) , MyTravelGuide (667) , Travelocity (14) , TripAdvisor (330) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (14) bar (43) bath (11) bathroom (101) bed (168) breakfast (73) charge (22) check in (64) check out (18) closet (11) concierge (11) cost (14) deal (26) decor (16) dinner (18) downtown (40) fee (17) food (53) front desk (95) hotel (761) housekeeping (15) lobby (99) location (146) manager (32) money (26) neighborhood (23) parking (137) pillow (18) price (101) rate (27) recommend (48) restaurant (54) room (627) room service (20) service (104) sheets (17) shower (40) shuttle (15) staff (210) street (81) suite (13) to park (16) towel (23) tub (18) valet (64) valet parking (34) value (21) view (28) walk (105) wireless (22)

Service

Appears in 104 comments.

48% wrote positive comments about service

The following words were used in comments with Service:
bad (6) clean (7) customer (17) excellent (8) food (12) good (9) great (14) guest (9) horrible (5) hotel (21) lacking (5) night (5) poor (6) price (7) slow (6) staff (11) valet (16) well (5)

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1. Amazing service; nice staff; lovely old lobby.

"Old Wolrd charm at the NICE price " Read full review on TripAdvisor 3/21/2012 Vote

2. Overall, we enjoyed our stay and had great service.

"A reasonably priced hotel near the Harbor " Read full review on TripAdvisor 11/28/2011 Vote

3. Upon arrival, the front desk personnel were visibly irritable, not helpful and highly unskilled at offering proper customer service.

"Absolutely disgusting... " Read full review on TripAdvisor 11/28/2011 Vote

4. And great service -- and view.

"Didn't Expect Much - And The Hotel Delivered What I Expected " Read full review on TripAdvisor 10/29/2011 Vote

5. Great customer service.

"Great Customer service, quaint and charming... " Read full review on TripAdvisor 10/26/2011 Vote

6. The hotel is an old art deco style hotel but the interior is clean and well serviced, my bedroom was large and well appointed.

"Good stay in Baltimore - old hotel with character " Read full review on TripAdvisor 8/3/2011 Vote

7. We received excellent customer services and it is in an excellent location very close to the harbour.

"Very Good hotel, and excellent service " Read full review on TripAdvisor 8/1/2011 Vote

8. They need to totally revamp this hotel because it is very old and get staff that want to provide good customer service.

"Definitely not impressed " Read full review on TripAdvisor 7/19/2011 Vote

9. The service is more than acceptable.

"Confused on how I feel... " Read full review on TripAdvisor 5/17/2011 Vote

10. The service is great, the people friendly & helpful, the restaurant was excellent - Well above the usual captive audience quality of hotel food.

"Lovely hotel, lovely people " Read full review on TripAdvisor 5/5/2011 Vote