Marriott Baltimore, Baltimore, Manager

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Rank

2nd

Out of 231

Marriott Baltimore	Average Price: $364 Check Rates

Hotel Class:

700 Aliceanna Street

Baltimore, 21202 View map

4-Star Hotel Rank: 1 of 7
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (30) , MyTravelGuide (1953) , Travelocity (5) , TripAdvisor (449) , YahooTravel (22)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Manager

Appears in 15 comments.

60% wrote positive comments about manager

The following words were used in comments with Manager:
complimentary (2) desk (6) hotel (5) knowledgable (2) management (15) rude (2) service (2) staff (2) taxi (2)

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1. On Wednesdays, there is a managers reception with complimentary drinks.

"Stunning views, outstanding Concierge Lounge - but... " Read full review on TripAdvisor 2/10/2012 Vote

2. One manager even refused to help us altogether.

"Service so reprehensible words can not explain. " Read full review on TripAdvisor 2/1/2010 Vote

3. The conference service managers were terrific.

"This is a Marriott? " Read full review on TripAdvisor 10/31/2009 Vote

4. Front desk reps were not knowledgeable about room locations and did not appear knowledgeable or proficient on the use of computers; the apparent desk manager was uninterested in assisting, even after a problem was apparent, and instead, opted for small talk.

"Very Good Experience For A Large Hotel-One Exception " Read full review on TripAdvisor 10/25/2011 Vote

5. I immediately received a note from the manager letting us know to contact them upon our arrival and they would accomodate any request from our son so that he could enjoy an allergen free meal.

"Family friendly service " Read full review on TripAdvisor 8/28/2011 Vote

6. So, naturally the hotel manager, 'Nick' (who has also been mentioned in a previous review) contacted me and said they have no evidence of bed bugs in their room.

"BEDBUGS and HORRIBLE CUSTOMER SERVICE " Read full review on TripAdvisor 8/28/2010 Vote

7. When my girlfriend, who was still at the hotel explained this to manager Nick, he blew her off, insisted that the shuttle was reliable, and said he would credit the room.

"Poor Service, especially from manager Nick " Read full review on TripAdvisor 5/18/2010 Vote

8. While the managers told us we would have to wait 5-6 hours for the taxi to arrive.

"Service so reprehensible words can not explain. " Read full review on TripAdvisor 2/1/2010 Vote

9. The only shining star was Tyrone, who after countless phone calls to the front desk and the managers themselves (some of which went unanswered) to procure a taxi; actually went outside the hotel and within minutes had a cab waiting for us curb side.

"Service so reprehensible words can not explain. " Read full review on TripAdvisor 2/1/2010 Vote

10. Manager agreed to a complimentary breakfast the following morning (as it took 90 minutes to get our car parked).

"Valet Parking needs help " Read full review on TripAdvisor 1/3/2009 Vote