Red Rock Casino, Las Vegas, Manager

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Rank

13th

Out of 481

Red Rock Casino	Average Price: $170 Check Rates

Hotel Class:

11011 West Charleston Boulevard

Las Vegas, 89135 View map

4-Star Hotel Rank: 4 of 28
Average review rating: 4.03

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (27) , Travelocity (33) , TripAdvisor (1345) , YahooTravel (24)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (145) bar (156) bath (84) bathroom (313) bed (202) bill (59) breakfast (150) cabana (49) charge (97) check in (193) check out (45) complimentary (44) concierge (60) cost (79) deal (78) decor (78) dinner (113) fee (181) food (642) front desk (171) gym (55) hotel (1618) housekeeping (73) lobby (95) location (207) lunch (64) manager (65) massage (63) money (87) parking (72) pillow (53) pool (1067) price (186) rate (107) recommend (216) restaurant (542) room (2118) room service (69) service (720) shower (149) shuttle (346) spa (514) staff (589) street (49) suite (122) tub (174) valet (77) value (55) view (450) walk (138)

Manager

Appears in 65 comments.

50% wrote positive comments about manager

The following words were used in comments with Manager:
complain (3) desk (7) floor (4) friendly (3) generous (4) guest (3) hotel (11) management (68) night (6) noise (4) rude (4) service (4) staff (3) suite (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The hotel manager, John Anderson, is a terrific guy, very personable and highly customer-driven.

"The Only Place We'll Stay In Vegas! " Read full review on TripAdvisor 1/18/2012 Vote

2. The staff was genuinely warm and friendly and the hotel manager welcomed us and gave us his card, expressing his sincere desire to see that our stay would be enjoyable.

"We were treated like VIPs and we will be back! " Read full review on TripAdvisor 7/21/2011 Vote

3. I then informed the manager in the afternoon that the bulb on that particular light didn't have a cover on it and that I would be more comfortable if they rectified the situation before we went to bed that night.

"Pleasant employees, but the hotel doesn't deliver on the little things " Read full review on TripAdvisor 3/8/2011 Vote

4. Upon arrival I saw that the welcome packet contained a form letter from the general manager saying that guests should contact him if they need anything.

"General Manager M.I.A. " Read full review on TripAdvisor 5/21/2010 Vote

5. Also, Kim the hotel manager could not have been more rude or unprofessional.

"Never been disrespected more by a hotel " Read full review on TripAdvisor 4/12/2010 Vote

6. Manager at Terra Rosa was accommodating and brought us some different food - but that wasn't stellar.

"Felt more like Laughlin than Vegas " Read full review on Travelocity 7/1/2008 Vote

7. The managers mean well but fall short of executing.

"If your looking for customer service here... look eleswhere! " Read full review on TripAdvisor 4/8/2012 Vote

8. The elevators stopped working, the locks in the spa didn't work on the lockers, the attendant was nowhere to be found to help with this, and the maid forgot to change the glasses in our room, but when I brought these items to the attention of the desk manager (Laura B) she removed some charges from our room and promised to send glasses right away.

"Make sure you are ok with not being close to the strip " Read full review on TripAdvisor 3/29/2012 Vote

9. Patrick's Day when we were there, and a floor manager suggested we get one of the benefit cards and put it in the machine.

"Buildings at Red Rock! at least a nice one " Read full review on TripAdvisor 3/22/2012 Vote

10. I did let the manager know and the hotel was going to 'check the thermostat.

"Great Hotel " Read full review on TripAdvisor 3/5/2012 Vote