Donatello Hotel San Francisco, San Francisco, Service

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Rank

11th

Out of 493

Donatello Hotel San Francisco	Average Price: $187 Check Rates

Hotel Class:

501 Post Street No.1

San Francisco, 94102 View map

4-Star Hotel Rank: 8 of 37
Average review rating: 4.51

OpinionWell Value Index: 8

Traveler reviews analyzed: YahooTravel (9) , MyTravelGuide (1) , Expedia (34) , TripAdvisor (1162) , BedBugRegistry (2)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (84) balcony (17) bar (130) bathroom (112) bed (255) breakfast (233) charge (26) check in (56) check out (23) closet (28) complimentary (63) concierge (175) cost (25) deal (47) decor (33) dinner (42) downtown (76) fitness center (21) food (110) front desk (150) gym (34) hotel (1469) housekeeping (45) lobby (55) location (793) lunch (17) money (45) parking (127) patio (19) pillow (30) price (171) rate (39) recommend (174) restaurant (386) room (1637) room service (28) sauna (38) service (296) shower (63) spa (33) staff (786) street (275) suite (36) towel (26) valet (29) valet parking (36) value (127) view (85) walk (206) wireless (91)

Service

Appears in 296 comments.

91% wrote positive comments about service

The following words were used in comments with Service:
clean (13) comfortable (17) concierge (24) customer (20) desk (24) excellent (43) food (13) friendly (34) good (24) great (60) helpful (26) hotel (53) location (34) nice (14) night (23)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service was exceptional, even a spill by the kids on their bed was dealt with quickly with smiles, no 'tuts' or 'scowls'.

"A brilliant start to our USA trip " Read full review on TripAdvisor 5/14/2012 Vote

2. The 15th floor was a bonus with its comfy chairs and drinks especially the hot chocolate,but we found the service there stopped at 10.00 and not 10.

"Great service " Read full review on TripAdvisor 4/23/2012 Vote

3. The guest services on the roof level with complimentary coffee etc. was a great place to get information and staff generally couldn't have been more helpful.

"Excellent hotel .. Highly recommended " Read full review on TripAdvisor 4/23/2012 Vote

4. The hotel is great: central location, friendly service and the rooms are large and spacious.

"Great stay, just a few quirks " Read full review on TripAdvisor 4/18/2012 Vote

5. We were very impressed by the service he provided.

"Excellent, location, service, spacious room " Read full review on TripAdvisor 3/23/2012 Vote

6. Very comfortable room, great service, wonderful front desk staff.

"Outside noise " Read full review on TripAdvisor 3/14/2012 Vote

7. Service is excellent: Jesus at the front desk and the concierge staff are extremely helpful.

"Great Location & Great service " Read full review on TripAdvisor 1/21/2012 Vote

8. We found the room to be outstanding, the customer service well above par, and the location to be ideal.

"Nice Property " Read full review on TripAdvisor 1/18/2012 Vote

9. We stayed for ten days at the Donatello and really enjoyed the central location, our spacious room and the exceptionally friendly and helpful service.

"Lovely hotel - but beware the 'restaurant'. " Read full review on TripAdvisor 1/15/2012 Vote

10. Very good service, pleasant decor, and right near Union Square; easy walking distance to shops and restaurants.

"So convenient, and pleasant! " Read full review on TripAdvisor 1/9/2012 Vote