St Regis San Francisco, San Francisco, Manager

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OpinionWell
Rank

39th

Out of 493

St Regis San Francisco	Average Price: $501 Check Rates

Hotel Class:

125 3rd Street

San Francisco, 94103 View map

5-Star Hotel Rank: 2 of 7
Average review rating: 4.4

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (14) , TripAdvisor (328) , YahooTravel (12)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 10 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Attached find my response to front desk manager Julie --:Hello Julie,Thank you for removing the mini bar charge.

"Many problems, rude staff, small rooms, whole hotel floor smelled of cigarette smoke " Read full review on TripAdvisor 9/17/2011 Vote

2. Room was ready at 1:30 at check in, and soon after arrival, manager offered us a nicely made little birthday cake for the occasion, which was a very thoughtful touch.

"Top rooms, Unobtrusive service " Read full review on TripAdvisor 12/9/2009 Vote

3. The staff in the 'spa area' were unhelful and rude, as was the dismissive reception manager who did not wish to resolve my booking problem.

"Passes more as a 4 star hotel " Read full review on TripAdvisor 1/9/2009 Vote

4. Finally, we spoke to Craig Chang (the front desk manager) who offered us the night for free.

"Very Nice, Not Sure if I'd Stay Again " Read full review on TripAdvisor 11/10/2008 Vote

5. We talk to a manager about it he of course apologizes and sends a bottle of wine and a stress ball and candle.

"Wait... how many stars does this place have?!? " Read full review on TripAdvisor 3/27/2012 Vote

6. I decided to call back and ask for the manager.

"Bad situation corrected: a story about excellent customer service " Read full review on TripAdvisor 9/19/2011 Vote

7. I would like you to forward this email to the San Francisco hotel manager and St.

"Many problems, rude staff, small rooms, whole hotel floor smelled of cigarette smoke " Read full review on TripAdvisor 9/17/2011 Vote

8. The manager at the front desk told me he trusts me - but he couldn't do anything about it.

"LOUD " Read full review on TripAdvisor 11/20/2010 Vote

9. The manager at the front desk told me he trusts me - but he couldn't do anything about it.

"LOUD " Read full review on TripAdvisor 11/14/2010 Vote

10. After Ron, we spoke to Craig (the non manager, I don't remember his last name).

"Very Nice, Not Sure if I'd Stay Again " Read full review on TripAdvisor 11/10/2008 Vote