The Resort on Mount Charleston, Mount Charleston, Front Desk

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Rank

1st

Out of 1

The Resort on Mount Charleston	Average Price: $76 Check Rates

Hotel Class:

2 Kyle Canyon Road

Mount Charleston, 89124 View map

3-Star Hotel Rank: 1 of 1
Average review rating: 3.44

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (32) , TripAdvisor (16) , YahooTravel (29)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (1) balcony (10) bar (14) bathroom (8) bathtub (1) bed (9) breakfast (5) cable (1) charge (2) check in (1) check out (4) checkout (1) complimentary (1) cost (2) deal (3) dinner (12) discount (1) downtown (1) fee (2) food (36) front desk (12) hotel (49) housekeeping (3) lobby (4) location (10) lunch (3) manager (5) massage (5) mini bar (1) money (5) parking (2) patio (2) pillow (2) price (8) rate (4) recommend (5) refund (1) restaurant (23) room (77) room service (2) service (20) shower (5) spa (4) staff (28) suite (4) tub (1) valet (1) value (1) view (21) walk in (1)

Front desk

Appears in 12 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:
good (2) great (2) helpful (2) need (2) reservation (4) rude (3) staff (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk person very good.

"Geat view makes hotel passable " Read full review on Expedia 1/5/2010 Vote

2. The staff was great, the lady at the front desk greated us everytime we walked by.

"It was just beautiful " Read full review on Expedia 8/5/2009 Vote

3. The front desk staff was very helpful.

"Under New Mangement " Read full review on YahooTravel 4/7/2009 Vote

4. We found the front desk staff unwilling and unable to help us with the simplest of questions consistently, such as 'does your restaurant take reservations?' As Most of the staff said no, but at dinnertime we were told we needed a reservation and that they were full - they couldn't feed their own guests but could accomodate bus tours.

"huge vacation disappointment " Read full review on YahooTravel 10/17/2007 Vote

5. We traveled on Christmas weekend and the resort had several large families staying there who basically took over the lobby and were extremely LOUD and rude, the front desk clerk did NOTHING to try and civilize them.

"Wasn’t exactly what we had in mind....could use some improvements " Read full review on Expedia 1/6/2010 Vote

6. The front desk is very plain,so is the staff.

"Nothing great! " Read full review on Expedia 8/7/2009 Vote

7. The front desk said they were busy, but we saw at least 15 empty tables all night.

"Not anything like the reviews! " Read full review on YahooTravel 5/18/2008 Vote

8. The front desk clerk explained NOTHING about our stay, the room, eating, the spa, etc. We asked if we needed reservations for dinner (it was 7pm) she said it was a good idea because they were extremely busy.

"Not anything like the reviews! " Read full review on YahooTravel 5/18/2008 Vote

9. The lady at the front desk was so sweet and accomadating.

"BEST IDEA EVER!! " Read full review on YahooTravel 4/12/2008 Vote

10. Complained to the front desk and we were given another room and the heat didn't work in that room either.

"Never again " Read full review on YahooTravel 11/14/2009 Vote