Holiday Inn Chicago, Chicago, Manager

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Rank

83rd

Out of 415

Holiday Inn Chicago	Average Price: $189 Check Rates

Hotel Class:

640 North Wabash Avenue

Chicago, 60611 View map

2-Star Hotel Rank: 9 of 49
Average review rating: 3.69

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (49) , TripAdvisor (285) , YahooTravel (33)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 7 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:

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1. I really enjoyed my stay here and this will be the hotel I stay in every time I return to Chicago-I really don't want to check out tomorrow morning as it's been the first GREAT hotel stay I've had in ages!(The manager, Jackie is fabulous and the supporting front desk staff like Kelly are delightful.

"First great hotel stay in ages! " Read full review on TripAdvisor 8/6/2011 Vote

2. DO NOT deal with the hotel manager, Sean, he needs to brush up on his customer service skills.

"Great Location, Horrible Service from Upper Management. " Read full review on TripAdvisor 8/29/2011 Vote

3. First day, they simply transferred my phone calls to their account manager office and I left a message.

"poor hotel management " Read full review on TripAdvisor 8/12/2011 Vote

4. Second day, they transferred my phone calls to their account manager office again and told me they would leave him a message.

"poor hotel management " Read full review on TripAdvisor 8/12/2011 Vote

5. The snobby front desk manager and her equally snobby employees should be fired.

"Worst front desk staff ever " Read full review on TripAdvisor 12/10/2010 Vote

6. SERVICE: The staff were always friendly and personable - from the doormen to the manager on desk.

"Wonderful staff and complimentary extras make this hotel stand out " Read full review on TripAdvisor 1/1/2010 Vote

7. Good thing only 2 of us were staying at this hotel-I have never stayed in a hotel with this small of room-you had about 1 foot of walking space around the bed & could touch the walls when sitting on the bed -- there is no where to put your suitcase or clothes-you have to live out of your suitcase & hope you don't trip on it-(and I was told this was one of the bigger rooms) When I called to complain about the small room size and try to upgrade to a larger room or get a refund in order to move to another hotel I was told by the Manager(who they had to call as there was no manager on duty)-"what did I expect a palace.

"EXTREMELY SMALL ROOMS-WOULD NOT STAY HERE AGAIN " Read full review on Expedia 6/3/2009 Vote