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OpinionWell
Rank
39th
Out of 415

Marriott Chicago

Average Price: $333  
 
Hotel Class:
540 North Michigan Avenue
Chicago, 60611 View map  
3-Star Hotel Rank: 14 of 73
Average review rating: 3.65
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (36) , MyTravelGuide (1145) , Travelocity (9) , TripAdvisor (554) , YahooTravel (30)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 20 comments. 
20% wrote positive comments about manager
The following words were used in comments with Manager:
clean (2)   credit (3)   desk (2)   floor (2)   genuine (2)   hotel (5)   housekeeping (4)   liked (2)   management (22)   problem (4)    
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1. I may not have gone out for a tour of the city since i am part of the officers in this busy convention but I have met the many departmental managers who made us feel so very welcome and important.
"Enjoyed staying in this Hotel. " Read full review on TripAdvisor   7/30/2011 Vote      
2. Over the next 5 days until checkout, I repeatedly asked the hotel managers and security for help.
"Poor customer service " Read full review on TripAdvisor   1/6/2008 Vote      
3. The catering event order manager was so patient working with us all the way through the last day of our event and there was not a snag in every step of the way in our activities.
"Enjoyed staying in this Hotel. " Read full review on TripAdvisor   7/30/2011 Vote      
4. To his credit - and I do have to give him a lot of credit for this - the manager gave us a major room upgrade to make up for the problem and the poor way it had been handled by his subordinates.
"A study in extremes. " Read full review on TripAdvisor   6/7/2011 Vote      
5. When we contacted hotel manager about the situation with the front desk manager and the liquor, they were incredibly rude, refused to do anything about it, and continued to act like they had done nothing wrong and that we had no right to be upset.
"Got married here and was treated horribly. " Read full review on TripAdvisor   6/2/2011 Vote      
6. I had a very large wedding at this hotel, which wasn't exactly cheap, and was treated like dirt by the front desk 'manager' as well as the hotel manager.
"Got married here and was treated horribly. " Read full review on TripAdvisor   6/2/2011 Vote      
7. Finally a manager came around and found a room for me.
"Horrible Experience! Lost my reservation and couldn't have cared less. " Read full review on TripAdvisor   2/14/2011 Vote      
8. Finally a manager came around and found a room for me.
"Horrible Experience! Lost my reservation and couldn't have cared less. " Read full review on TripAdvisor   2/14/2011 Vote      
9. Housekeeping verified that the room had been cleaned to our satisfaction and at the time of entering the room we had noticed a sock under the sofa at exactly the same time housekeeping manager came up.
"Clean, Comfortable, Efficient service " Read full review on TripAdvisor   9/9/2010 Vote      
10. Housekeeping verified that the room had been cleaned to our satisfaction and at the time of entering the room we had noticed a sock under the sofa at exactly the same time housekeeping manager came up.
"Clean, Comfortable, Efficient service " Read full review on TripAdvisor   9/9/2010 Vote      
   
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