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Rank
3rd
Out of 15

Sheraton BWI-Baltimore Washington Airport

Average Daily Rate: NA  
 
Hotel Class:
1100 Old Elkridge Landing Road
Linthicum Heights, 21090 View map  
4-Star Hotel Rank: 1 of 1
Average review rating: 4.4
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (26) , TripAdvisor (42)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 24 comments. 
83% wrote positive comments about front desk
The following words were used in comments with Front desk:
complain (2)   complaints (2)   desk (25)   friendly (2)   great (2)   helpful (4)   hotel (2)   knowledgable (2)   liked (2)   management (5)   new (2)   personable (2)   secure (2)   staff (3)    
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1. The team at the front desk always greats you with a smile like Karen, Mia and Sandy.
"Friendly and courteous staff willing to take the extra step. " Read full review on TripAdvisor   3/8/2011 Vote      
2. The new GM Emille is friendly, outgoing and helps at the front desk - something you don't see very often.
"Home Away From Home for BWI Business Travelers " Read full review on TripAdvisor   1/13/2011 Vote      
3. The front desk gentleman who checked us in was great and knowledgable about the area.
"Great hotel and service " Read full review on TripAdvisor   1/9/2011 Vote      
4. I called and let the front desk know my new debit number about a week before my arrival to minimize any confusion- it did no help at all.
"Great Stay, Terrible Ordeal with Payment " Read full review on TripAdvisor   1/2/2011 Vote      
5. Very comfortable with a congenial Front Desk Manager, named Lynn, who will accommodate your wishes.
"DO NOT stay here if you have a family or plan to stay more than one day.. " Read full review on TripAdvisor   10/13/2010 Vote      
6. Hotel staff at the front desk were extremely helpful and friendly.
"Would stay again! But I won’t forget my hair dryer next time!!! " Read full review on Expedia   12/2/2008 Vote      
7. Saturday I talked to the front desk staff and they said that they had received 'multiple complaints' about the noise, and that they talked to the group coordinators and 'hopefully' the group would be better behaved on Saturday night.
"AVOID this hotel at all costs! So many BETTER choices in the area! " Read full review on TripAdvisor   7/22/2008 Vote      
8. There was no toilet paper or tissue in our bathroom when we arrived, and when I called the front desk person could have been more helpful.
"It’s okay..... " Read full review on Expedia   7/19/2008 Vote      
9. Once they agreed to refund the remainder of our stay, the front desk person Karen double charged me for an incidental item from the bar.
"A Series of Unfortunate Events " Read full review on TripAdvisor   2/15/2011 Vote      
10. Our calls to the front desk went unanswered as did the calls from the representative at hotel.
"A Series of Unfortunate Events " Read full review on TripAdvisor   2/15/2011 Vote      
   
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