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Rank
12th
Out of 415

Hampton Inn Chicago

Average Price: $222  
 
Hotel Class:
33 W Illinois
Chicago, 60610 View map  
2-Star Hotel Rank: 1 of 49
Average review rating: 4.34
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (44) , MyTravelGuide (12) , Travelocity (8) , TripAdvisor (547) , YahooTravel (13)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 12 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
cares (2)   complaints (2)   customer (4)   desk (2)   generous (3)   hotel (6)   management (12)   new (2)   outstanding (2)   personable (2)   staff (2)    
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1. I was in the hotel business and so I carry with me a 'higher standard' and probably the reason I usually stay in Hilton branded hotels i.e. Hilton Garden Inns, Embassy Suites, Hilton, Conrad, The Palmer House, but this time for my birthday and with my spouse and my three boys (ages 14, 12, & 7) we decided to stay at this hotel due to its amenities, pool (of course), its location being only two short blocks from the House of Blues restaurant with live music, and the very fair rate with upgraded I requested and was bestowed upon by the very capable and accommodating General Manager, Mr.
"Probably the BEST Hampton Inn we ever resided in for a "get-a-way"!! REALLY!! " Read full review on TripAdvisor   3/19/2011 Vote      
2. I called the manager, who said 'We've got new floor tiles - I've got 3 complaints about this so far today.
"Filthy bathroom/entryway floors. " Read full review on TripAdvisor   10/31/2010 Vote      
3. Janita, the manager, really stood out as being very customer-service oriented and made our stay even more enjoyable.
"Great hotel and location " Read full review on TripAdvisor   12/15/2011 Vote      
4. I was directed to sales manager, Jenna Haymond.
"Hampton starts with an H but it's not Hilton quality " Read full review on TripAdvisor   7/24/2011 Vote      
5. I spoke to the General Manager a few times as well as the front desk staff about our delays and we never new exactly when we would arrive- they held the reservation and extended our stay- no questions asked.
"ABSOLUTELY THE BEST SERVICE EVER RECEIVED AT A HOTEL " Read full review on TripAdvisor   5/26/2011 Vote      
6. While this alone merits my praise, it was the outstanding personalized customer care that I received from Hampton Sales Manager, Kim Miller that was truly beyond reproach.
"Out Standing Personalized Customer Care!! " Read full review on TripAdvisor   9/23/2010 Vote      
7. While this alone merits my praise, it was the outstanding personalized customer care that I received from Hampton Sales Manager, Kim Miller that was truly beyond reproach.
"Out Standing Personalized Customer Care!! " Read full review on TripAdvisor   9/23/2010 Vote      
8. The general manager of the hotel was assisting me at the front desk when I checked in and was not concerned at all .
"the management was terrible ! " Read full review on TripAdvisor   6/30/2010 Vote      
9. The check in staff was extremely gratious as was the hotel manager.
"Hilton quality at a Hampton price " Read full review on TripAdvisor   5/17/2010 Vote      
10. The manager said they will be renovating soon - I would skip this hotel until that happens.
"Skip this hotel until they renovate... " Read full review on TripAdvisor   11/6/2009 Vote      
   
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