Hilton Garden Inn New York/West 35th Street, New York City, Service

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Rank

3rd

Out of 676

Hilton Garden Inn New York/West 35th Street	Average Price: $311 Check Rates

Hotel Class:

63 West 35th Street

New York City, 10001 View map

3-Star Hotel Rank: 1 of 154
Average review rating: 4.66

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (71) , TripAdvisor (1265)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (76) bar (170) bath (37) bathroom (247) bed (307) bill (24) breakfast (359) business center (47) charge (50) check in (238) check out (45) checkout (26) check-out (19) closet (34) complimentary (57) concierge (163) cost (50) deal (55) dinner (34) discount (27) downtown (19) fitness center (22) food (115) front desk (234) gym (37) hotel (2515) housekeeping (77) lobby (167) location (1060) manager (68) money (68) parking (57) pillow (33) price (221) rate (146) recommend (222) restaurant (230) room (2393) room service (17) service (338) shower (204) staff (920) street (382) towel (50) tub (18) value (137) view (435) walk (389) water pressure (19) wireless (96)

Service

Appears in 338 comments.

92% wrote positive comments about service

The following words were used in comments with Service:
clean (27) concierge (20) customer (31) desk (13) excellent (40) free (18) friendly (48) good (39) great (83) guest (17) helpful (23) hotel (95) location (49) management (19) new (14)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Provided you have it included or complimentary, the breakfast is good and service friendly.

"Disappointed to be honest " Read full review on TripAdvisor 5/23/2012 Vote

2. Great location in mid-town and great service.

"Fantastic and friendly service! " Read full review on TripAdvisor 5/8/2012 Vote

3. Despite using a good car service to get to and from NYC airports, this time we used the hotel's concierge.

"Great location; excellent stay " Read full review on TripAdvisor 5/8/2012 Vote

4. The service was good, very frienly and helpfull staff.

"good hotel and good service " Read full review on TripAdvisor 5/6/2012 Vote

5. Great Service: Very helpful and friendly employees (especially at the front desk and at restaurant).

"Great location, Great Customer Service. " Read full review on TripAdvisor 4/30/2012 Vote

6. The buffet breakfast quality was a surprise, the omelets were perfectly cooked by Luiz and the service by Patrick was outstanding.

"Great Value, Location, Service and Amenities " Read full review on TripAdvisor 4/29/2012 Vote

7. The service was friendly and I could tell the staff is well trained on customer service.

"Great service " Read full review on TripAdvisor 4/23/2012 Vote

8. They all look very similar - minimal lobby, small but adequate rooms and good service.

"Good location. Great for business travel. " Read full review on TripAdvisor 4/19/2012 Vote

9. Tom, the Concierge had arranged car service for us to the port of Bayonne, The service was great.

"nice hotel, great location! " Read full review on TripAdvisor 4/12/2012 Vote

10. Service from the wait staff is impeccable.

"One of NYC's hidden gems!! " Read full review on TripAdvisor 3/24/2012 Vote