Hilton Garden Inn New York/West 35th Street, New York City, Front Desk

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Rank

3rd

Out of 676

Hilton Garden Inn New York/West 35th Street	Average Price: $311 Check Rates

Hotel Class:

63 West 35th Street

New York City, 10001 View map

3-Star Hotel Rank: 1 of 154
Average review rating: 4.66

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (71) , TripAdvisor (1265)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (76) bar (170) bath (37) bathroom (247) bed (307) bill (24) breakfast (359) business center (47) charge (50) check in (238) check out (45) checkout (26) check-out (19) closet (34) complimentary (57) concierge (163) cost (50) deal (55) dinner (34) discount (27) downtown (19) fitness center (22) food (115) front desk (234) gym (37) hotel (2515) housekeeping (77) lobby (167) location (1060) manager (68) money (68) parking (57) pillow (33) price (221) rate (146) recommend (222) restaurant (230) room (2393) room service (17) service (338) shower (204) staff (920) street (382) towel (50) tub (18) value (137) view (435) walk (389) water pressure (19) wireless (96)

Front desk

Appears in 234 comments.

90% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (15) concierge (15) desk (243) floor (11) free (12) friendly (45) great (29) helpful (48) hotel (30) housekeeping (18) location (13) management (11) nice (10) welcoming (14) wondering (11)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. A big shout out to Jonathan at the front desk!:).

"Can't go wrong with this hotel " Read full review on TripAdvisor 5/10/2012 Vote

2. Great Service: Very helpful and friendly employees (especially at the front desk and at restaurant).

"Great location, Great Customer Service. " Read full review on TripAdvisor 4/30/2012 Vote

3. The staff at the front desk is very courteous,professional, and friendly.

"A great place to stay for the price " Read full review on TripAdvisor 4/23/2012 Vote

4. The front desk staff were really nice and very helpful.

"love it! " Read full review on TripAdvisor 4/19/2012 Vote

5. The front desk staff is incredibly nice and welcoming.

"Nice room, Slow wi-fi " Read full review on TripAdvisor 3/30/2012 Vote

6. Every night that I walk in, I'm greeted by the front desk stay with a wamn and friendly 'Hi Mr.

"One of NYC's hidden gems!! " Read full review on TripAdvisor 3/24/2012 Vote

7. The front desk staff was very pleasant and fast and helpful, and was even able to have my room cleaned first since we checked in early in the morning.

"Hidden Gem " Read full review on TripAdvisor 3/17/2012 Vote

8. We received a very friendly welcome at the front desk, superior concierge service, and very friendly staff, especially the bar tender.

"Excellent Stay " Read full review on TripAdvisor 3/14/2012 Vote

9. The front desk was extremely helpful, and they even had complimentary hot chocolate and candy up front.

"GREAT value for GREAT hotel " Read full review on TripAdvisor 3/11/2012 Vote

10. Tammy at the front desk had a great smile and personality.

"Good location for your money " Read full review on TripAdvisor 3/5/2012 Vote