Hilton Garden Inn New York/West 35th Street, New York City, Manager

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Rank

3rd

Out of 676

Hilton Garden Inn New York/West 35th Street	Average Price: $311 Check Rates

Hotel Class:

63 West 35th Street

New York City, 10001 View map

3-Star Hotel Rank: 1 of 154
Average review rating: 4.66

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (71) , TripAdvisor (1265)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

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Manager

Appears in 68 comments.

86% wrote positive comments about manager

The following words were used in comments with Manager:
friendly (6) generous (4) great (10) guest (14) hotel (13) management (71) need (6) nice (4) night (5) welcoming (4) well (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. From the initial welcoming e-mail from the manager, to the extremely pleasant and well-trained staff, this will be our primary stay for each NYC trip.

"Sets the benchmark for all others! " Read full review on TripAdvisor 3/27/2012 Vote

2. Ryan Shafi, the Guest Services Manager was caring and consciences as were all of the Hilton staff.

"Another Great Stay at the Hilton Garden Inn " Read full review on TripAdvisor 2/26/2012 Vote

3. When I got to my room, they had a free cheese plate and sparkling cider for me as well as a note from the hotel manager welcoming me.

"better than expected " Read full review on TripAdvisor 1/12/2012 Vote

4. Then a knock on our door brought great delight in the form a birthday cake accompanied by a note from the Duty Manager, Mr Tiago Nascimento.

"A Great Hotel with Wonderful Staff " Read full review on TripAdvisor 1/4/2012 Vote

5. We even for a free breakfast from a very courteous manager once he realized I was a Hilton Honors member.

"Great location for shopping and sights! " Read full review on TripAdvisor 11/13/2011 Vote

6. Guest services manager, Ryan Shafi, always has a pleasant smile and a great attitude.

"Great customer service " Read full review on TripAdvisor 10/3/2011 Vote

7. The hotel staff ,including manager Ryan, were so positive and kind.

"Perfect Stay! :) " Read full review on TripAdvisor 9/11/2011 Vote

8. It began with an email a few days prior to out arrival from the Guest Services Manager, asking us to let him know if there was anything he could do for us to make our stay more comfortable.

"Customer Service at it's Best! " Read full review on TripAdvisor 6/30/2011 Vote

9. I also asked the desk manager, Nikki Sukthong, where would be the best place to view the Macy's Day Parade, which was the primary reason I had come to New York at this time of year.

"Experience a Magical stay at the Hilton Garden Inn on West 35th Street " Read full review on TripAdvisor 12/15/2010 Vote

10. It was up to the hotel whether to make a rate change for us, and while it took some doing, we found when we reached the manager he was very accommodating.

"perfect Thanskgiving weekend location! " Read full review on TripAdvisor 11/28/2010 Vote