The Ritz-Carlton, Charlotte, Charlotte, Staff

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Rank

3rd

Out of 269

The Ritz-Carlton, Charlotte	Average Price: $434 Check Rates

Hotel Class:

201 East Trade Street

Charlotte, 28202 View map

5-Star Hotel Rank: 1 of 5
Average review rating: 4.67

OpinionWell Value Index: 2

Traveler reviews analyzed: TripAdvisor (114)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (20) bar (63) bath (15) bathroom (59) bed (27) breakfast (29) charge (5) check in (18) check out (10) check-out (3) closet (6) complimentary (6) deal (4) decor (8) dinner (18) downtown (12) fitness center (4) food (25) front desk (34) gym (8) hot tub (6) hotel (245) housekeeping (6) lobby (48) location (44) lunch (7) manager (8) massage (7) parking (6) pillow (8) pool (40) price (4) rate (15) recommend (18) restaurant (43) room (229) room service (15) service (82) shower (31) spa (33) staff (80) street (41) suite (40) towel (4) tub (17) valet (14) valet parking (14) view (16) walk (15) water pressure (3)

Staff

Appears in 80 comments.

85% wrote positive comments about staff

The following words were used in comments with Staff:
accommodating (4) arrival (4) desk (14) friendly (12) great (11) helpful (10) hotel (17) liked (3) lobby (3) location (3) love (3) nice (4) night (3) professional (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff were always friendly and courteous - especially the room service and turndown ladies - and Pia from the Urban Sip was delightful.

"Bad Taste In My Mouth!! " Read full review on TripAdvisor 5/18/2012 Vote

2. The staff is great and service is outstanding.

"Great service " Read full review on TripAdvisor 4/23/2012 Vote

3. The staff were friendly, professional and efficient but what is the point if you can not sleep.

"A shame about the noise! " Read full review on TripAdvisor 4/19/2012 Vote

4. We had the best weekend, staff was great and offered my son toys every trip to the Lobby.

"Wonderful Place to Stay! " Read full review on TripAdvisor 4/14/2012 Vote

5. From check in to check out the staff was excellent- especially Louie who worked in the Aqua Lounge.

"Perfect " Read full review on TripAdvisor 4/8/2012 Vote

6. While I generally support the policy, the fact that the staff isn't positioned to use their own judgement, makes me laugh.

"Add it to your list if you are Charlotte " Read full review on TripAdvisor 3/9/2012 Vote

7. Breakfast was good at the lounge in the morning and room staff was helpful, and professional.

"Disappointing Hotel Experience. " Read full review on TripAdvisor 1/24/2012 Vote

8. Our experience with most of hotel staff was great - valet to check-in staff were great.

"Disappointing Hotel Experience. " Read full review on TripAdvisor 1/24/2012 Vote

9. The bar was cozy and the entire staff was accommodation, pleasant, knowledgeable and always available for all our needs.

"Best Hotel Experience! " Read full review on TripAdvisor 1/8/2012 Vote

10. The staff went way beyond the call of duty to make sure that our needs were accommodated.

"Fantastic service " Read full review on TripAdvisor 1/5/2012 Vote