The Ritz-Carlton, Charlotte, Charlotte, Manager

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Rank

3rd

Out of 269

The Ritz-Carlton, Charlotte	Average Price: $434 Check Rates

Hotel Class:

201 East Trade Street

Charlotte, 28202 View map

5-Star Hotel Rank: 1 of 5
Average review rating: 4.67

OpinionWell Value Index: 2

Traveler reviews analyzed: TripAdvisor (114)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (20) bar (63) bath (15) bathroom (59) bed (27) breakfast (29) charge (5) check in (18) check out (10) check-out (3) closet (6) complimentary (6) deal (4) decor (8) dinner (18) downtown (12) fitness center (4) food (25) front desk (34) gym (8) hot tub (6) hotel (245) housekeeping (6) lobby (48) location (44) lunch (7) manager (8) massage (7) parking (6) pillow (8) pool (40) price (4) rate (15) recommend (18) restaurant (43) room (229) room service (15) service (82) shower (31) spa (33) staff (80) street (41) suite (40) towel (4) tub (17) valet (14) valet parking (14) view (16) walk (15) water pressure (3)

Manager

Appears in 8 comments.

The following words were used in comments with Manager:
generous (2) guest (2) management (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We asked the manager and staff multiple times to give us an update and no one helped.

"Disappointing Hotel Experience. " Read full review on TripAdvisor 1/24/2012 Vote

2. Ritz' corporate offices really should send managers from all over to see how well everyone is trained here, and how they treat their guests.

"class act, in every way " Read full review on TripAdvisor 8/7/2011 Vote

3. All Ritz Carlton managers should be sent to this hotel to get retrained.

"class act, in every way " Read full review on TripAdvisor 8/7/2011 Vote

4. We even met the general manager, David Rothwell, as he spent time in the lobby Saturday afternoon with guests.

"Visit Charlotte just to stay at this hotel! " Read full review on TripAdvisor 3/31/2011 Vote

5. The manager advised me that it was a computer clitch.

"Customer Service Means Everything! " Read full review on TripAdvisor 4/18/2010 Vote

6. Ritz Carlton I was not impressed with the customer service @ your front desk by clerk or manager.

"Customer Service Means Everything! " Read full review on TripAdvisor 4/18/2010 Vote

7. With the noise above us, the Manager looked surprised and with the rollaway - no guarantees.

"Great Customer Service but Noisy facing Trade Street and the 14th Floor " Read full review on TripAdvisor 4/30/2012 Vote

8. we were ignored until I went and complained to the general manager at which time someone came to our table and apologized for the 'miscommunication'.

"Disappointing Hotel Experience. " Read full review on TripAdvisor 1/24/2012 Vote