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Rank
3rd
Out of 269

The Ritz-Carlton, Charlotte

Average Price: $434  
 
Hotel Class:
201 East Trade Street
Charlotte, 28202 View map  
5-Star Hotel Rank: 1 of 5
Average review rating: 4.67
OpinionWell Value Index: 2
Traveler reviews analyzed: TripAdvisor (114)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 34 comments. 
71% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (4)   hotel (5)   lobby (3)   nice (3)   night (3)   pleasant (2)   reservation (2)    
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1. The front desk was more than friendly in assisting me, but I guess I should have been suspicious why a 14th floor room would be vacant from the previous night (even if it was a handicap accessible room).
"Nice, but ? Worth it. " Read full review on TripAdvisor   4/28/2012 Vote      
2. The front desk was friendly and accommodating when I checked in and when I needed a taxi to the airport the next morning.
"Amazing newer hotel - modern and beautiful " Read full review on TripAdvisor   4/19/2012 Vote      
3. The gentleman at the front desk, Mark, was super nice, upon our arrival, they presented my 4-year-old with a wheel barrow fulled of little cars and toys.
"Re: Good service is yet tainted by outdated room " Read full review on TripAdvisor   4/10/2012 Vote      
4. (They weren't hovering around the spa area all the time (which can be awkward if one is partially dressed and/or make one feel rushed to leave), but there was always help at available at the very close-by front desk.
"Thank you, Ritz, for a top-notch getaway " Read full review on TripAdvisor   2/24/2012 Vote      
5. Beautiful, modern, sleek and cool lobby, amazingly friendly bellman and front desk staff.
"Soothing End to Nightmarish Day " Read full review on TripAdvisor   6/21/2011 Vote      
6. It was nice being greeted by name consistently as you came and went by the front desk staff and the doormen.
"Sublime service and perfect location with chic decor " Read full review on TripAdvisor   10/12/2010 Vote      
7. The front desk was amazingly accomidating and nice.
"Couldnt have asked for more! " Read full review on TripAdvisor   10/12/2010 Vote      
8. The lobby was empty and the front desk clerk was pleasant but seemed disorganized.
"Disappointing service " Read full review on TripAdvisor   8/17/2010 Vote      
9. However, I feel like the front desk and other staff are being put in a difficult situation because of some design flaws, mainly not having proper sound proof windows on the front of the hotel.
"Nightly Outside Noise Level Is Unacceptable " Read full review on TripAdvisor   5/20/2010 Vote      
10. When we arrived, the front desk staff wished us a happy anniversary.
"A wonderful anniversary experience " Read full review on TripAdvisor   4/10/2010 Vote      
   
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